期刊
JOURNAL OF RETAILING AND CONSUMER SERVICES
卷 31, 期 -, 页码 157-165出版社
ELSEVIER SCI LTD
DOI: 10.1016/j.jretconser.2016.02.011
关键词
Attention restoration theory; Transformative service research; Biophilic store design; In-store greenery; Mall retailing; Servicescape
类别
This article illustrates that shopping centres can promote individual and societal well-being by offering shoppers restorative servicescapes. The study links attention restoration theory to biophilic store design, thus merging greenery with physical environments, such as urban shopping centres. To date, natural and environmental psychologists have empirically explored the positive impact of green areas on human mental and physical health. This article expands on these findings and shows that shopping centres that incorporate green elements into retailing areas may promote good health. In a mall shopping centre possessing restorative qualities, similar to natural settings, the study empirically demonstrates that shoppers who perceive restorative qualities hold favourable attitudes and exhibit positive behaviours towards the shopping centre. Theoretical and practical implications for enclosed malls are discussed. (C) 2016 Elsevier Ltd. All rights reserved.
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