期刊
MARKETING SCIENCE
卷 35, 期 5, 页码 693-712出版社
INFORMS
DOI: 10.1287/mksc.2016.0977
关键词
consumer search and choice; online purchase; search dynamics; digital cameras
类别
资金
- Netherlands Foundation for Science (NWO) [453-09-004]
- Hong Kong Research Grants Council [691613]
We describe online consumers' search behavior for differentiated durable goods using a data set that captures a detailed level of consumer search and attribute information for digital cameras. Consumers search extensively, engaging in 14 searches on average prior to purchase. Individual level search is confined to a small part of the attribute space. Early search is highly predictive of the characteristics of the camera eventually purchased. Search paths through the attribute space are state dependent and display lock-in as the search unfolds. Finally, the first-time discovery of the chosen alternative usually takes place toward the end of the search sequence. We discuss these and other findings in the context of optimal search strategies and discuss the prospects for consumer learning during search.
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