期刊
PUBLIC RELATIONS REVIEW
卷 42, 期 5, 页码 932-942出版社
ELSEVIER SCIENCE INC
DOI: 10.1016/j.pubrev.2016.08.001
关键词
Engagement; CEOs; Social media; Organization-public relationships; Authenticity; Approachability
This study provides one of the earliest empirical analyses to explore how and why publics engage with corporate CEOs on social media and why such engagement matters. It tested a conceptual model linking CEO-public engagement to the interpersonal communicative variables of perceived authenticity and approachability as well as organization-public relational outcomes. Through a web survey of 332 social media users, results showed that publics are primarily motivated by reasons of thought leadership and task attraction when they engage with CEOs on SNSs. CEO-public engagement showed significant positive effects on perceived CEO authenticity and approachability, which in turn, positively influenced public trust and satisfaction. Public engagement with CEOs on social media also directly influenced the quality of organization-public relationships. (C) 2016 Elsevier Inc. All rights reserved.
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