Investigating human and technological requirements for successful implementation of a BIM-based mobile augmented reality environment in facility management practices

Purpose - With the facility management industry increasingly adopting building information modeling (BIM) technologies, there is a need to investigate where this industry stands in its application. Moreover, studies on efficient and cost-effective solutions to integrate BIM and mobile augmented reality (MAR) present an environment where facility managers can experience an intuitive natural interaction with their mobile interfaces to efficiently access needed information. The industry's view on this new approach of accessing information from BIM models should also be investigated, and its feedback should be considered for future phases of this avenue of research. Design/methodology/approach - This paper explores not only how BIM can be beneficial to facility management practitioners, but also how its integration with MAR and making the data accessible through handheld mobile devices can enhance current facility management practices. An online survey was conducted to assess professional facility managers' characteristics, technology use and working environment as well as the current status of BIM application in their practices. An online video scenario has also been used to illustrate to facility managers how an ideal BIM-MAR-integrated environment could provide them with mobile access to their required information. Facility managers' feedback on usability, applicability and challenges of such environment has also been investigated through a follow-up survey. Findings - With this paper, industry practitioners as well as academic researchers will be able to understand the current status of BIM and mobile computing application in facility management along with the benefits and challenges of implementing these technologies in an augmented reality (AR) environment. Originality/value - Understanding facility managers' requirements, characteristics and the way they do their tasks would be of great value for development of tools or systems that would facilitate their practices.