期刊
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
卷 63, 期 -, 页码 82-92出版社
ELSEVIER SCI LTD
DOI: 10.1016/j.ijhm.2017.03.006
关键词
Luxury hotel restaurant; Physical environment quality; Service quality; Food quality; Customer satisfaction; Intentions
资金
- Hanyang University [HY-2017]
- National Research Foundation of Korea [31Z20130012923] Funding Source: Korea Institute of Science & Technology Information (KISTI), National Science & Technology Information Service (NTIS)
This study developed a theoretical framework in which overall image, image congruence, and quality of physical environment, service, and food affect guests' satisfaction and intentions to revisit a luxury hotel restaurant and visit other restaurants of the same hotel by considering the influence of conspicuousness as a moderator. The measurement model assessment revealed that all items included an acceptable level of measurement quality. Results of the structural analysis indicated that the research variables were in general significantly associated; quality dimensions and satisfaction had a mediating role; and the impact of satisfaction and overall image on decision formation was greater than that of other variables. Moreover, the structural invariance model assessment indicated that conspicuousness acted as a significant moderator. Overall, our proposed theoretical framework was found to include a sufficient power in predicting patrons' intentions for luxury hotel restaurant products. Using this quantitative approach, our research objectives were wholly achieved. (C) 2017 Elsevier Ltd. All rights reserved.
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