期刊
JOURNAL OF TRAVEL & TOURISM MARKETING
卷 34, 期 4, 页码 531-543出版社
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/10548408.2016.1208786
关键词
Stimulus; organism; response; memory; self-concept; events
This study aimed to extend Mehrabian and Russell's stimulus-organism-response (S-O-R) framework to consumer events. Physical environment and staff interaction were evaluated as stimuli which impact event attendees' self-concept and memory (organism), and lead to behavioral intention (response). Data were collected from the surveys completed by 449 attendees of Armada event. The findings confirmed the impact of physical environment on self-concept and memory, as well as the mediation effect of memory between self-concept and behavioral intention. The study is a pioneer in the application of an extended S-O-R framework with the inclusion of memory.
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