期刊
AMERICAN JOURNAL OF NURSING
卷 117, 期 7, 页码 58-62出版社
LIPPINCOTT WILLIAMS & WILKINS
DOI: 10.1097/01.NAJ.0000520946.39224.db
关键词
communication; emotional intelligence; Quality and Safety Education for Nurses; patient safety
类别
The vast majority of medical errors occurring each year involve faulty communication. For this reason, it's essential that we identify skills that support accurate communication and information transfer as well as optimum patient-centered care, team function, and patient safety. Research in nursing and other disciplines has demonstrated that emotional intelligence abilities improve communication, support constructive conflict resolution, and improve individual and team performance. Although further studies are needed, these findings suggest emotional intelligence ability can positively affect patient safety.
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