期刊
TOURISM MANAGEMENT
卷 62, 期 -, 页码 120-134出版社
ELSEVIER SCI LTD
DOI: 10.1016/j.tourman.2017.03.027
关键词
Tourist shopping; Tourist satisfaction; Tourist motivation; Cross-cultural research
资金
- China Scholarship Council [201406870007]
Shopping is a common activity for many tourists, but research into this phenomenon is piecemeal and fragmented. This paper provides a critical review of tourist shopping research with the aims of identifying progress, presenting a descriptive framework, and suggesting new areas and approaches for research. The paper identifies main themes in tourist shopping research based on a 4W2H framework that examines who (segmentation), what (product), why (motivation), where (setting and service), how (behaviour and experience) and how much (expenditure). Attention then shifts to a review of conceptual, theoretical and methodological issues. The findings show that the area is dominated by quantitative studies and a reliance on four generic concepts customer satisfaction, motivation, culture and attitude. A lack of appropriate and specific theoretical foundations is a major problem for the area and the paper concludes with a discussion of key topics that merit further attention and that could address this problem. (C) 2017 Elsevier Ltd. All rights reserved.
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