期刊
COMPLEX & INTELLIGENT SYSTEMS
卷 3, 期 3, 页码 167-175出版社
SPRINGER HEIDELBERG
DOI: 10.1007/s40747-017-0044-x
关键词
Performance evaluation; Cargo sector; Hesitant AHP
One of the important points in performance measurement and evaluation is determining the relative importance of the metrics used. The aim of this study is to present a fuzzy multi-criteria decision-making approach for evaluating the factors used for performance evaluation. Hesitant fuzzy sets-based analytic hierarchy process method, which is an effective and successful approach to deal with uncertainty, is proposed for analyzing the factors affecting the performance of the branches of a cargo company in Turkey and also for prioritizing them according to their level of importance.
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