期刊
SOCIAL BEHAVIOR AND PERSONALITY
卷 45, 期 9, 页码 1461-1473出版社
SOC PERSONALITY RES INC
DOI: 10.2224/sbp.6185
关键词
technology acceptance; app use; perceived usefulness; perceived ease of use; system quality; design quality; user-generated information; firm-generated information
We examined the relationships between the determinants that affect customers' use of food delivery apps. Using an extended technology acceptance model, we explored consumers' experiences in purchasing delivery food through mobile apps. We distributed a self-administered questionnaire online and used structural equation modeling to test the hypotheses. We found that user-generated information, firm-generated information, and system quality had a significant effect on perceived usefulness. In addition, system quality and design quality strongly influenced the perceived ease of use, which improved perceived usefulness, and in turn, perceived usefulness and perceived ease of use affected attitude toward the use of mobile apps. Practical implications for the food service industry are discussed.
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