Smart Tourism Destination in Madrid

The main objective of this research is to find out what are the principal concepts that characterize the Smart Tourism Destination (within smart city) at this moment and in particular Smart Hotel and Smart Airport. For the last couple of decades managers of many hotels and airports around the world have used traditional tools for organizing and implementing requirements for sustainable development. Sustainability and the use of smart tools have become the key element to ensure the survival of a hotel/airport in the present global, dynamic, smart, and flat world.