Impacts of a multimodal mobility service on travel behavior and preferences: user insights from Munich's first Mobility Station

The City of Munich, in cooperation with the local public transport provider MVG, is testing a pilot project of a Mobility Station, which is a multimodal mobility hub connecting public transport (PT) and new shared mobility services. The project's goal is to provide sustainable mobility options that allow citizens to be mobile without owning a car. To evaluate the acceptance of the Mobility Station, as well as short and long term effects on mobility behavior, we developed an online user survey in close cooperation with the stakeholders and experts in the field of shared mobility. The results provide insights on the awareness and perception of the Mobility Station among users, their mobility patterns, current degree of multimodality, as well as actual and potential changes on mobility behavior and travel preferences due to the multimodal mobility service. Most users are young, male, and highly educated individuals with access to multiple mobility options. PT plays a central role for daily mobility together with the services they were identified to be customers of. The high share of users that use different mobility services at least once a month indicates some degree of multimodality. Actual and potential changes in mobility behavior towards multimodality were revealed. Some users declared to use other mobility services more often. They appreciate the availability of different mobility options and show interest in other services and intermodal connections indicating that there is still potential to increase multimodal behavior.