期刊
EXPLORING SERVICES SCIENCE, IESS 2017
卷 279, 期 -, 页码 12-23出版社
SPRINGER INTERNATIONAL PUBLISHING AG
DOI: 10.1007/978-3-319-56925-3_2
关键词
Blockchain technology; Service system; Technology impact
Blockchain technology is expected to revolutionize the way transactions are performed, thereby affecting a vast variety of potential areas of application. While expectations are high, real world impact and benefit are still unclear. To be able to assess its impact, the first structured literature review of peer-reviewed articles is conducted. As blockchain technology is centered around a peer-to-peer network, enabling collaboration between different parties, the service system is chosen as unit analysis to examine its potential contribution. We have identified a set of characteristics that enable trust and decentralization, facilitating the formation and coordination of a service system.
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