期刊
PSYCHOLOGICAL SCIENCE
卷 29, 期 2, 页码 171-180出版社
SAGE PUBLICATIONS INC
DOI: 10.1177/0956797617730595
关键词
theories of intelligence; help seeking; anthropomorphism; task performance; online learning; open data; open materials
资金
- Hong Kong Special Administrative Region Research Grants Council [HKU17500715]
Numerous studies have shown that individuals' help-seeking behavior increases when a computerized helper is endowed with humanlike features in nonachievement contexts. In contrast, the current research suggests that anthropomorphic helpers are not universally conducive to help-seeking behavior in contexts of achievement, particularly among individuals who construe help seeking as a display of incompetence (i.e., entity theorists). Study 1 demonstrated that when entity theorists received help from an anthropomorphized (vs. a nonanthropomorphized) helper, they were more concerned about negative judgments from other people, whereas incremental theorists were not affected by anthropomorphic features. Study 2 showed that when help was provided by an anthropomorphized (vs. a nonanthropomorphized) helper, entity theorists were less likely to seek help, even at the cost of lower performance. In contrast, incremental theorists' help-seeking behavior and task performance were not affected by anthropomorphism. This research deepens the current understanding of the role of anthropomorphic computerized helpers in online learning contexts.
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