期刊
ECONOMIC RESEARCH-EKONOMSKA ISTRAZIVANJA
卷 31, 期 1, 页码 827-846出版社
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/1331677X.2018.1456346
关键词
Company performance; measurement; employee loyalty; service quality
类别
资金
- Ministry of Education, Science and Technological Development of the Republic of Serbia [035050]
The focus of this study was on investigating the relationships among employee loyalty, service quality, cost reduction and company performance, with the aim to investigate the impact of employee loyalty to company performance. The research model was developed and empirically tested on the sample of 100 service companies with 317 questionnaire surveys conducted in the Republic of Serbia and Bosnia and Herzegovina. Using different statistical analysis (the Kolmogorov-Smirnovljev statistic, Path analysis, A.M.O.S. statistic software and lavaan software) leads to the conclusion that employee loyalty is significantly related and has a positive influence on company performance.
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