Why it takes an ontological shock' to prompt increases in small firm resilience: Sensemaking, emotions and flood risk

This article uses a sensemaking approach to understand small firms' responses to the threat of external shocks. By analysing semi-structured interviews with owners of flooded small firms, we investigate how owners process flood experiences and explore why such experiences do not consistently lead to the resilient adaptation of premises. We, conclude that some of the explanation for low levels of adaptation relates to a desire to defend existing sensemaking structures and associated identities. Sensemaking structures are only revised if these structures are not critical to business identity, or if a flood constitutes an ontological shock' and renders untenable existing assumptions regarding long-term business continuity. This article has implications for adaptation to the growing risk of flooding, climate change and external shocks. Future research analysing external shocks would benefit from using a sensemaking approach and survey studies should include measurements of ontological' impact as well as material and financial damage. In addition, those designing information campaigns should take account of small firms' resistance to information that threatens their existing sensemaking structures and social identities.