期刊
TOURISM MANAGEMENT PERSPECTIVES
卷 28, 期 -, 页码 93-104出版社
ELSEVIER
DOI: 10.1016/j.tmp.2018.08.001
关键词
Service quality; Value perceptions; Relationship quality; Tourist satisfaction; Environmental commitment; Environmentally responsible behavior; Tourism marketing; Destination management; China
资金
- National Science Foundation for Young Scholars of China [71774176, 71573279]
- Natural Science Foundation of Distinguished Young Scholars of Hunan Province [2017JJ1032]
- State Key Program of National Natural Science of China [71431006]
This research examines the relationship of tourists' perceptions and relational quality with their environmentally responsible behaviors. Data was collected at a variety of times and days over ten weeks from visitors (n = 568) exiting a tourist destination located in central China. Perceived service quality provided by employees at a destination was found to positively impact value perceptions, environmental commitment, and tourist environmentally responsible behavior. Value perceptions positively impact tourist satisfaction, environmental commitment, and tourist environmentally responsible behavior. Tourist satisfaction and environmental commitment were found to fully mediate the relationship of the value obtained from visiting a destination, as perceived by tourists, with environmentally responsible behavior. Multiple mediation analysis confirmed two paths: 1) perceived employee quality to value perceptions to service experience satisfaction to tourist environmentally responsible behavior; and 2) perceived employee quality to value perceptions to environmental commitment to tourist environmentally responsible behavior.
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