Item Recommendation on Monotonic Behavior Chains

'Explicit' and 'implicit' feedback in recommender systems have been studied for many years, as two relatively isolated areas. However many real-world systems involve a spectrum of both implicit and explicit signals, ranging from clicks and purchases, to ratings and reviews. A natural question is whether implicit signals (which are dense but noisy) might help to predict explicit signals (which are sparse but reliable), or vice versa. Thus in this paper, we propose an item recommendation framework which jointly models this full spectrum of interactions. Our main observation is that in many settings, feedback signals exhibit monotonic dependency structures, i.e., any signal necessarily implies the presence of a weaker (or more implicit) signal (a 'review' action implies a 'purchase' action, which implies a 'click' action, etc.). We refer to these structures as 'monotonic behavior chains,' for which we develop new algorithms that exploit these dependencies. Using several new and existing datasets that exhibit a variety of feedback types, we demonstrate the quantitative performance of our approaches. We also perform qualitative analysis to uncover the relationships between different stages of implicit vs. explicit signals.