Support for contracting-out and public-private partnership: exploring citizens' perspectives

Many studies have evaluated the merits and challenges of contracting-out and public-private partnership (PPP). However, few studies have examined citizens' views of these alternative service-delivery mechanisms and what factors influence their views. Using results from a citizen survey of a mid-sized US city, the present study investigates how consumerism, the citizenry framework, and symbolic institutionalism influence public support for contracting-out and PPP. Our findings show that symbolic institutionalism provides the most significant and consistent explanation of public support for the mechanisms. Implications for public management practices and future research, especially on creating and capturing value through PPP, are discussed.