期刊
PUBLIC MONEY & MANAGEMENT
卷 39, 期 4, 页码 290-299出版社
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/09540962.2019.1592920
关键词
Co-design; co-production; evaluation; Northern Ireland; policy labs; public services
资金
- AHRC [AH/P009263/1] Funding Source: UKRI
Around the world there are more than 100 policy labs-multi-disciplinary government teams developing public services and policies using innovation methods to engage citizens and stakeholders. These policy labs use a range of innovation methods and approaches, including co-production, co-creation, co-design, behavioural insights, systems thinking, ethnography, data science, nudge theory and lean processes. Although the methods may vary, one element is consistent: policy labs actively, creatively and collaboratively engage the public and a wide range of stakeholders in jointly developing solutions. The Northern Ireland Public Sector Innovation Lab (iLab) is part of a growing UK and international community of policy labs using co-design to engage with users for value co-creation, aiming to improve public governance by creating a safe space to generate ideas, test prototypes and refine concepts with beneficiaries. Drawing on iLab's experience, this paper explores three questions: What are the main determinants of effective co-design? What are the unintended consequences of co-design? And what lessons can be learned from iLab and shared with other policy labs? IMPACT There is a need to reinstate the legitimacy of public policy-making and public service development through more effective citizen engagement. To experiment with more creative and user-centred approaches, governments are establishing Policy Labs to engage citizens at multiple stages of the development process. The Northern Ireland Public Sector Innovation Lab (iLab) is part of a growing UK and international community of Policy Labs using co-design to engage with users for value co-creation, aiming to improve public governance by creating a safe space to generate ideas, test prototypes and refine concepts with beneficiaries.
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