期刊
JOURNAL OF RETAILING AND CONSUMER SERVICES
卷 49, 期 -, 页码 316-326出版社
ELSEVIER SCI LTD
DOI: 10.1016/j.jretconser.2019.03.022
关键词
Last-mile deliveries; Smart lockers; Structural equation modelling; Customers' intention; Resource matching attributes; Perceived value; Transaction costs
类别
资金
- National Social Science Foundation of China [18BGL258]
- Humanities and Social Science Foundation of the Ministry of Education of China [17YJCZH125]
- Basic Research Foundation of Central Universities of China [300102239663]
Anchored on the resource matching, perceived value, and transaction cost economics theories, this study analyses the determinants of customers' intention to use smart lockers for last-mile deliveries. Based on stratified sampling, survey data were collected from 230 smart locker users in China and analysed using structural equation modelling. The results show that the effects of convenience, privacy security, and reliability on customers' intention are fully mediated by perceived value and transaction costs. This study enriches theoretical research on self-service technologies in last-mile deliveries, offers insights into consumer behavioural research on computer-human interactions, and provides implications for transport policy.
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