Effects of employees' personality and attachment on job flow experience relevant to organizational commitment and consumer-oriented behavior

Although scholars have been interested in the relationships between various personality types and flow experience, research has neglected to examine consumer-oriented behavior from the standpoint of employee attachment styles when placed within specific types of hospitality settings. To address this gap, a comprehensive framework based on theories of personality and attachment was developed and tested to examine the effects that five personality types, in combination with job flow experience, organizational commitment, and consumer-oriented behavior have upon frontline casino service employees, when moderated by anxiety and avoidance attachment. Results reveal that employee personalities involving openness, conscientiousness, extraversion, and neuroticism have significant effects on job flow experience, which, in turn, positively influences employee organizational commitment and consumer-oriented behavior. Anxiety attachment moderates the relationships between these five personalities and job flow experience. Avoidance attachment was found to moderate the relationships between four of the five personality traits and job flow experience.