期刊
CORNELL HOSPITALITY QUARTERLY
卷 61, 期 1, 页码 53-67出版社
SAGE PUBLICATIONS INC
DOI: 10.1177/1938965519874879
关键词
branding; anthropomorphism; personification; implicit theory
资金
- National Natural Science Foundation of China [71772120]
This article extends on the literature regarding brand anthropomorphism and contributes to hospitality and tourism literature by demonstrating that positioning of different anthropomorphic brand roles (partner vs. servant) attracts diverse consumers. Drawing from the results of three experiments in various contexts, we theorize that brand role and consumer implicit theories can interactively influence consumer responses. Specifically, consumers who subscribe to entity theory (vs. incremental theory) express more favorable responses to a brand anthropomorphized as a servant (vs. a partner) than to that as a partner (vs. a servant). Moreover, this study confirms that consumers' perceived self-efficacy mediates this interaction effect. Findings enrich the hospitality and tourism literature by introducing a matching effect between brand role and implicit theories and offering insightful implications for hospitality and tourism brand managers, especially advertisers, around modifying brand roles based on consumers' mind-sets.
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