期刊
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
卷 50, 期 -, 页码 341-352出版社
ELSEVIER SCI LTD
DOI: 10.1016/j.ijinfomgt.2019.08.011
关键词
IT satisfaction; Job satisfaction; Satisfaction spillover; Job fit; Professional fit
资金
- National Natural Science Foundation of China [71271102]
- Fundamental Research Fund for the Central Universities of Southwestern University of Finance and Economics [JBK1802046]
- Sichuan Province Social Science Program Fund [SC18B130]
- Sichuan Provincial Department of Education Social Science Research Fund [2018120016]
- Natural Science Foundation of Guangdong Province [2017A030313411]
With information technology (IT) increasingly penetrating in workplaces, employee satisfaction with workplace IT becomes an integral part of work and significantly influences work-related outcomes. Scant attention, however, has been paid to whether and how employees' IT satisfaction plays a role in generating job-related attitudinal changes among employees. Drawing upon satisfaction spillover theory, we developed and empirically tested a model to examine the relationship between individual satisfaction with workplace IT and job satisfaction. Specifically, we introduced two elements of user-task-technology fit-namely, job fit and professional fit-to examine the transition in employees' satisfaction from the technological domain to overall satisfaction with work. We found that job fit not only mediated but also strengthened the effect of workplace IT satisfaction on job satisfaction, whereas professional fit did not play a moderating role in the relationship between workplace IT satisfaction and job satisfaction. The findings suggest that practitioners should emphasize workplace IT as a crucial ingredient of the work context and improve employee experiences with using IT. More importantly, the fit of IT with employees' job and professional requirements is critical for this transition in satisfaction.
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