期刊
TELEMATICS AND INFORMATICS
卷 51, 期 -, 页码 -出版社
ELSEVIER
DOI: 10.1016/j.tele.2020.101402
关键词
Enterprise social media; Creative performance; Affordances; Knowledge transfer
资金
- Zhejiang Provincial Philosophy and Social Sciences Project [20NDJC102YB]
- National Natural Science Foundation of China [71772162]
- Contemporary Business and Trade Research Center
- Collaborative Innovation Center of Contemporary Business and Trade Circulation System Construction of Zhejiang Gongshang University
- Special Funds Project for Promoting the Level of Running Local Colleges and Universities in Zhejiang Province (Interdisciplinary Innovation Team Building of Internet and Management Change)
Extant research largely views employee creativity to be driven by individual characteristics, contextual factors, and interactions between them. However, the role of social technologies in enhancing employees' creativity remains understudied. To address this gap, this study constructs and empirically examines a research model to explore the effect of enterprise social media (ESM) affordances on employee creative performance from the perspective of knowledge transfer. An analysis of survey data gathered from 365 Chinese employees using Dingtalk indicates that association, visibility, persistence, and editability affordances of ESM exert positive influences on knowledge acquisition and knowledge provision, which further facilitates creative performance. Findings show that the links between ESM affordances and creative performance are mainly mediated by knowledge provision. This study enriches the extant research on social technologies and user innovation, and provides guidance for enterprise practice.
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