期刊
JOURNAL OF SOCIAL SERVICE RESEARCH
卷 47, 期 3, 页码 315-326出版社
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/01488376.2020.1792028
关键词
Human service organizations; service coordination; network analysis; super-connectors; barriers; elite power structures
类别
资金
- National Science Foundation [ECCS-1737443]
This article examines service coordination patterns across various service areas in Albany, the capital city of the New York State. Based on 42 in-person interviews with executive directors at various human service agencies, inter-organizational network was constructed and analyzed. The network displayed sparse and multipolar connectivity, suggesting that organizations operate in silos, with few organizations holding key positions of structural importance in the network architecture (so-called super-connectors). In addition, content analysis drew qualitative insights into perceived challenges to coordinate services. Several factors, both external (e.g., lack of trust or centralized communication system) and internal (e.g., lack of resources or knowledge) might have contributed to the observed structural properties. This finding suggests further examining the role of super-connectors in future research to better understand why these hubs exist and how they can work with other organizations in a cooperative and mutually beneficial manner.
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