Monitoring high complex production processes using process capability indices

The increasing demand and the globalization of the market are leading to increasing levels of quality in production processes, and thus, nowadays, multiple product characteristics must be tested because they are considered critical. In this context, decision makers are forced to interpret a huge amount of quality indicators, when monitoring production processes. This fact leads to a misunderstanding as a result of information overload. The aim of this paper is to help practitioners when monitoring the capability of processes with a huge amount of product characteristics. We propose a methodology that reduces the amount of data in capability analysis by structuring hierarchically the multiple quality indicators obtained in the quality tests. The proposed methodology may help practitioners and decision makers of the industry in three aspects of statistical process monitoring: to identify the part of a complex production process that presents capability problems, to detect worsening over the time in multivariate production processes, and to compare similar production processes. Some illustrative examples based on different kinds of production processes are discussed in order to illustrate the methodology. A case of study based on a real production process of the automotive industry is analyzed using the proposed methodology. We conclude that the proposed methodology reduces the necessary amount of data in capability analysis; and thus, that it provides an added value of great interest for managers and decision makers.