期刊
INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
卷 40, 期 7-8, 页码 1243-1268出版社
EMERALD GROUP PUBLISHING LTD
DOI: 10.1108/IJOPM-03-2020-0131
关键词
IoT; Advanced services; Servitization
类别
资金
- Economic and Social Research Council (ESRC) [ES/P010148/1]
- EPSRC [EP/K014064/1, EP/K014072/1, EP/K014080/1]
- BBSRC [BB/S020993/1]
- BBSRC [BB/S020993/1] Funding Source: UKRI
- EPSRC [EP/K014072/1, EP/K014064/1, EP/K014080/1] Funding Source: UKRI
- ESRC [ES/P010148/1] Funding Source: UKRI
- Biotechnology and Biological Sciences Research Council [BB/S020993/1] Funding Source: researchfish
- Engineering and Physical Sciences Research Council [EP/K014072/1, EP/K014080/1, EP/K014064/1] Funding Source: researchfish
Purpose The purpose of this study is to investigate how the internet of things (IoT) contributes to manufacturers' advanced services development and delivery. To better understand the creation of these IoT contributions, the study adopts a socio-technical research perspective, which expands the scope of the investigation and integrates the technological, information and social factors that enable these IoT contributions. Design/methodology/approach A multiple-case research method was employed to investigate the IoT contribution scenarios of 15 manufacturers who offer advanced services and to examine their dependence on other non-IoT factors, using thematic analysis. Findings The analysis identified five advanced services value propositions, which are enabled by nine IoT-enabled information systems (IS) artefacts that specify the distinct interactions between the technological, information and social subsystems supporting the manufacturers' advanced services value propositions. Originality/value The study advances the servitisation research by demonstrating that IoT technology on its own is insufficient for the creation of the IoT contributions. It shows, instead, the need for close interactions with a diverse range of other factors, which are often not considered when developing an IoT strategy. The study also introduces the IS artefact notion as a unit of analysis that constitutes an alternative to the commonly adopted techno-centric perspective used to conceptualise IoT contributions. The study and its findings add to the development of a socio-technical perspective on the IoT in advanced services and thereby suggests a number of theoretical and practical implications.
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