期刊
CLINICAL JOURNAL OF ONCOLOGY NURSING
卷 24, 期 1, 页码 65-74出版社
ONCOLOGY NURSING SOC
DOI: 10.1188/20.CJON.65-74
关键词
nurse case manager; care coordination; complex populations; hematology
BACKGROUND:The lack of coordination of care for complex patients in the hematology setting has prompted nurse case managers (NCMs) to coordinate that care. OBJECTIVES:This article aimed to identify the frequency of NCM care coordination activities and quality and resource use outcomes in the complex care of patients in the hematology setting. METHODS: NCM aggregate data from complex outpatients with hematologic cancer were retrieved from electronic health records at a comprehensive cancer center in the midwestem United States. Total volume of activities and outcomes were calculated as frequency and percentage. FINDINGS: Care coordination activities included communicating; monitoring, following up, and responding to change; and creating a proactive plan of care. Quality outcomes included improving continuity of care and change in health behavior, and resource use outcomes most documented were patient healthcare cost savings.
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