期刊
EUROPEAN JOURNAL OF INFORMATION SYSTEMS
卷 29, 期 6, 页码 762-777出版社
TAYLOR & FRANCIS LTD
DOI: 10.1080/0960085X.2020.1832868
关键词
P#xE4; r #xC5; gerfalk; Kieran Conboy; Michael Myers; IT uses; exploration; exploitation; practices; crisis management; process model; COVID-19 crisis; Pä r Å gerfalk; Kieran Conboy and Michael Myers
When looking at changes in IT adoption and use in organisations, our theories rely - for the most part - on slow adoption timespans or - to a lesser extent - abrupt crises of short duration. We lack a model of IT adoption during a crisis of extended duration. This paper tackles this gap by looking at the IT-explorative and -exploitative teaching-related practices of university lecturers in response to the COVID-19 crisis. Based on qualitative data from three European higher education institutions and their responses to the COVID-19 crisis, we propose a process model of IT exploration/exploitation under a condition of extended crisis. The model shows that IT use and practices in response to a prolonged crisis go through phases, presenting predictable challenges that management can alleviate with a well-timed approach.
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