期刊
COMMUNICATIONS OF THE ASSOCIATION FOR INFORMATION SYSTEMS
卷 46, 期 -, 页码 70-91出版社
ASSOC INFORMATION SYSTEMS
DOI: 10.17705/1CAIS.04604
关键词
Technology-mediated Control; Organizational and IS Control; Ubiquitous Technology; Big Data; Algorithmic Management; Case Examples; Future Research Directions
资金
- Bentley University's Data Innovation Network (BDIN)
This study explores the emerging topic of technology-mediated control (TMC), which refers to an organization's using digital technologies to influence workers to behave in a manner consistent with organizational objectives. The popular press has discussed many mobile apps, digital sensors, software algorithms, and other technologies that support, or automate, managerial control processes. Building on the rich history of research on organizational and information systems (IS) control and on ubiquitous technology, we explore how TMC approaches have increasingly begun to replace traditional, face-to-face control relationships. In particular, we analyze four illustrative case examples (UPS, Uber, Rationalizer, and Humanyze) to propose a detailed research agenda for future study in this important new topic area.
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