To buy or not to buy? Price salience in an online shopping field experiment

We examine whether shrouding or partitioning of a surcharge raises demand in online shopping. In a field experiment with more than 34,0 0 0 consumers, we find that consumers in the online shop of a cinema are more likely to select tickets for a 3D movie when the 3D surcharge is shrouded, but they also drop out more often when the overall price is shown at the checkout. In sum, the demand distribution is independent of the price presentation. This result outlines the limits of the effectiveness of shrouding practices. (c) 2020 Elsevier B.V. All rights reserved.