An enhanced opinion retrieval approach via implicit feature identification

Recently, there has been an enormous increase in the number of reviews of popular products. Therefore, opinion analysis has become a tedious task for customers when making decisions. As a result, opinion retrieval systems have emerged as an effective tool to analyze and represent customers' feelings toward offered services. Conventional opinion retrieval systems retrieve and rank products according to both relevance and the overall polarity scores of the opinions. However, customer reviews are usually more detailed, including multiple features with different polarities. Consequently, feature-based opinion retrieval is necessary to extract and analyze each feature separately. Customers' opinions are usually written with a short and unclear structure and contain many implicit linguistic features that cannot be identified by retrieval systems. As a result, the recall results are negatively affected. Few studies have focused on implicit features, as most examined explicit features. Also, implicit features extraction is a challenging task in some languages like Arabic due to difficulties with morphology. This paper proposes an enhanced retrieval approach based on feature-based opinion mining to enhance retrieval performance. In addition to explicit feature extraction, a metaheuristic optimization method with several similarity measures is utilized to identify implicit features and measure its effect on the retrieval results. The experimental results on Arabic and English datasets revealed the effectiveness of the proposed approach, whereby more features were extracted compared to the explicit feature results. Furthermore, the ranking results were improved by identifying both implicit and explicit features compared to the results obtained by the conditional random field method and association rule mining.

Automated summary

With the increasing number of product reviews, customer sentiment analysis has become a cumbersome task. Feature-based opinion retrieval systems have emerged as an effective tool for analyzing and expressing customer sentiments towards services. The proposed enhanced retrieval approach in this study showed improved ranking results by extracting more features, both implicit and explicit, compared to other methods such as conditional random field and association rule mining.