期刊
JOURNAL OF MARKETING
卷 85, 期 1, 页码 103-120出版社
SAGE PUBLICATIONS INC
DOI: 10.1177/0022242920968810
关键词
attribution; blockchain; machine learning; omnichannel; privacy
类别
资金
- NSFC [71832008]
This article examines the three main challenges facing omnichannel marketing and suggests machine learning and blockchain as potential solutions. These challenges are exacerbated in a digital omnichannel environment, presenting new opportunities and challenges for firms.
Omnichannel marketing is often viewed as the panacea for one-to-one marketing, but this strategic path is mired with obstacles. This article investigates three challenges in realizing the full potential of omnichannel marketing: (1) data access and integration, (2) marketing attribution, and (3) consumer privacy protection. While these challenges predate omnichannel marketing, they are exacerbated in a digital omnichannel environment. This article argues that advances in machine learning and blockchain offer some promising solutions. In turn, these technologies present new challenges and opportunities for firms, which warrant further academic research. The authors identify both recent developments in practice and promising avenues for future research.
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