COVID-19: The effects of job insecurity on the job engagement and turnover intent of deluxe hotel employees and the moderating role of generational characteristics

COVID-19 has caused an unprecedented crisis in all industries around the world. This study sought to verify that job insecurity, as perceived by deluxe hotel employees, significantly affects their job engagement and turnover intent and to determine the moderating effect of generational characteristics. The finding showed that perceptions of job insecurity had negative effects on the engagement of deluxe hotel employees. Also, employees' job engagement can decrease turnover intent. The engagement of employees fully mediated the relationship between perceptions of job insecurity and turnover intent, and job insecurity caused by COVID-19 had a greater influence on Generation Y than Generation X in reducing job engagement, indicating that the negative impact of job insecurity is higher in Generation Y.

Automated summary

The study found that employees' perceptions of job insecurity negatively affect their job engagement, which in turn can lower their turnover intent. Job engagement fully mediates the relationship between perceptions of job insecurity and turnover intent. The impact of job insecurity caused by COVID-19 is greater on Generation Y than Generation X, indicating that job insecurity has a more severe negative impact on Generation Y.