期刊
SOCIETIES
卷 11, 期 1, 页码 -出版社
MDPI
DOI: 10.3390/soc11010020
关键词
video-mediated communication; emotional experience; psychological counselling online; face-to-face versus online communication; video-based counselling; field experiment; human communication
类别
资金
- TU Dresden
This study systematically compared emotional experiences in face-to-face and video formats in psychological counseling, finding that negative emotions are more intense in video format, while positive emotions are intensified in face-to-face interactions.
How does using video technology influence the emotional experience of communication in psychological counselling? In this paper, the experience of emotion-as an essential factor in the communication between counsellor and client-is systematically compared for face-to-face and video formats. It is suggested that the research methodology for studying computer-mediated forms of communication links lab and (virtual) reality in an ideal way. Based on a sample of 27 cases, significant differences and their observed effect sizes are presented. The aim of this study is to investigate the emotional experience in direct and mediated interaction and thus to contribute to the systematic search for evidence as to whether and how the emotional experience in psychological counselling interviews changes during video-mediated transmission. The results suggest, among others, that negative emotions are more intense in the video format and positive emotions are intensified in the face-to-face format.
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