☆ 4.1 Article

Sorry but no sorry: The use and effects of apologies in airline webcare responses to NeWOM messages of flight passengers

DISCOURSE CONTEXT & MEDIA (2021)

主要评分表示论文的整体质量水平。次要评分独立反映论文的优点或缺点。

Discuss science. Find collaborators. Network.

Join a conversation

Interested in hosting your own webinar? Check the schedule and propose your idea to the Peeref Content Team.

Create Now