期刊
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
卷 258, 期 1, 页码 3-34出版社
ELSEVIER SCIENCE BV
DOI: 10.1016/j.ejor.2016.06.064
关键词
Healthcare management; Appointment scheduling/sequencing; Service operations management; Operations research; Stochastic models
Outpatient appointment scheduling problems have recently gained increasing attention. This paper provides a comprehensive review of recent analytical and numerical optimization studies that present decision-support tools for designing and planning outpatient appointment systems (OASs). A structure for organizing the recent literature according to various criteria is provided, including a framework that classifies decisions at the strategic, tactical, and operational levels. The OAS literature is evaluated from four perspectives: problem settings, environmental factors, modeling approaches, and solution methods. In addition, research gaps and areas of opportunity for future research are discussed. (C) 2016 Published by Elsevier B.V.
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