期刊
ERGONOMICS
卷 61, 期 2, 页码 214-225出版社
TAYLOR & FRANCIS LTD
DOI: 10.1080/00140139.2017.1349939
关键词
Civic technology; crowdsourcing; citizen-sourcing; public participation; user impact; user-centred design; transport
资金
- UK Government via the Engineering and Physical Sciences Research Council [EP/F005172/1]
- Technology Strategy Board [400050]
- Department for Transport
- EPSRC [EP/F005172/1] Funding Source: UKRI
- Engineering and Physical Sciences Research Council [EP/F005172/1] Funding Source: researchfish
Civic technology needs to be better understood in terms of the factors that promote representative public participation and impact. This paper reports on a mixed-methods study of a civic tech platform that enabled the public to provide feedback on public transport to the service providers. The overall aim of this research was to investigate the public's use of a leading civic tech platform, FixMyTransport. The key findings were that: an effective and easy-to-use civic technology platform enables broad participation; data and process complexity need to be removed; factual information can be captured in situ with impacts, consequences and opinions added later; emotions (if important) need to be explicitly elicited; feedback to, and a 'conversation' with, the users is important for engagement, as is a feeling of being part of a community. These findings can contribute to the future design of civic technology platforms.& para;& para;Practitioner Summary: There is a lack of understanding of how 'civic tech' platforms are used and how they may be designed for maximum effectiveness. Multiple data collection methods were used to investigate a well-developed example of civic tech. Effective civic tech can enable broad democratic participation to improve public services.
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