A Chatbot Solution for eGLU-Box Pro: The Usability Evaluation Platform for Italian Public Administrations

This paper shows a chatbot solution for eGLU-box Pro, a usability testing platform for Italian Public Administration (PA). eGLU-box Pro is a web-based tool designed to help PA practitioners in creating remote usability tests and analyzing participants' answers and interaction data after they complete the usability tasks. The impact of the chatbot solution on users' experience was assessed by bio-behavioral evaluation methods such as eye tracking, electroencephalography, and facial expression recognition. This work describes the platform and its integrated chatbot solution and shows the results of a preliminary laboratory study involving 20 end-users. The study is part of an ongoing design and development project based on a user-centered approach.

Automated summary

This paper presents a chatbot solution for the usability testing platform eGLU-box Pro used by Italian Public Administration. The impact of the chatbot solution on user experience was assessed through bio-behavioral evaluation methods, and the study is part of an ongoing project focusing on user-centered design and development.