Smart business: the element of delay in the future of smart tourism

Purpose Smart tourism (ST) needs the development of smart business. The purpose of this study is to evaluate the future of the smart component of tourism companies, what their perspectives are and what factors can help to accelerate it. Design/methodology/approach A survey of 133 managers of tourist companies is the basis of the empirical information. The study was a personal survey carried out during FITUR 2019 International Tourism Fair of Madrid. The main element of the study is the future development of Information and Communication Technologies (ICTs) and smart tourism (ST) in business. Findings The results indicate that there is little development at present of the smart business eco-system and that development will continue to be slow in the future. Moreover, this is not a critical issue in the agendas of companies. It was found that tourists pressure tourism through the extensive use of their smartphones, but only at the level of tourism resources. Furthermore, it will be the consolidation of the smart tourism destination that marks the medium and long-term design of smart business. Research limitations/implications The limitations concern the problems of a sampling procedure. Firstly, it operates with a database of managers' opinions; secondly, there are specificities of each company in particular. Practical implications The design of the smart tourism destination must incorporate the integration of tourism companies, both with a useful vision of ICTs towards the creation of experiences. Originality/value Research on smart business tourism is very scarce compared to smart destination and smart tourists. Also, the data are supported by managers of important tourism companies, as their companies are present at FITUR.

Automated summary

Smart business development in tourism companies is currently limited and expected to continue to be slow in the future. This study found that the integration of information and communication technologies (ICTs) and smart tourism is not a priority for most companies. Tourists' extensive use of smartphones mainly impacts tourism resources, and the consolidation of smart tourism destinations will shape the future design of smart business.