The role of augmented reality in shaping purchase intentions and WOM for luxury products

The literature examining the influence of augmented reality (AR)-driven experiences on consumer outcomes in retail is at an emerging stage, with little investigation conducted in the context of luxury products. Leveraging the affect-as-information theory and the stimulus-organism-response framework, this study examines the influence of AR-driven application experience for luxury brands on consumers' affective responses (flow, emotional involvement, and pleasure), and cognitive responses (trust and experience satisfaction). These, in turn, enhance behavioural responses, in the form of purchase intention and word of mouth. The effects are tested for products with different levels of tactile input requirement. The current study sensitizes luxury brands about the important role of AR-based applications in driving product sales and the emergence of modern technologies as part of omnichannel strategies.

Automated summary

This study investigates the impact of augmented reality (AR) driven application experience on consumers' affective and cognitive responses, and how this influences their purchase intention and word of mouth. It emphasizes the significant role of AR-based applications in driving product sales and their relevance in omnichannel strategies for luxury brands.