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Can transactional use of AI-controlled voice assistants for service delivery pickup pace in the near future? A social learning theory (SLT) perspective

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE (2024)

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Translating Corporate Social Responsibility into Action: A Social Learning Perspective

Amanuel G. Tekleab et al.

Summary: This study examines the impact of prosocial leaders on followers' motivation to engage in CSR practices, and how trait compliance and leader-member exchange moderate these relationships through social rewards and role-modeling motives. Results suggest that leaders can positively influence followers' CSR motivation, especially when followers have high trait compliance and a high-quality relationship with their leaders. These findings enhance our understanding of the factors influencing leaders' influence on CSR engagement.

JOURNAL OF BUSINESS ETHICS (2021)

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Review Energy & Fuels

Hydrogen production technologies: Attractiveness and future perspective

Mohammad Dehghanimadvar et al.

INTERNATIONAL JOURNAL OF ENERGY RESEARCH (2020)

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Article Business

Theorizing technological spatial intrusion for ICT enabled employee innovation: The mediating role of perceived usefulness

Shalini Chandra et al.

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE (2020)

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Article Business

Exploring people's intentions to use the health passbook in self-management: An extension of the technology acceptance and health behavior theoretical perspectives in health literacy

Pi-Jung Hsieh et al.

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE (2020)

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Article Business

Artificial Life

Russell Belk et al.

JOURNAL OF MACROMARKETING (2020)

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Article Business

The Duty to Improve Oneself: How Duty Orientation Mediates the Relationship Between Ethical Leadership and Followers' Feedback-Seeking and Feedback-Avoiding Behavior

Sherry E. Moss et al.

JOURNAL OF BUSINESS ETHICS (2020)

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Article Business

Impact of Proactive Postsales Service and Cross-Selling Activities on Customer Churn and Service Calls

Jan U. Becker et al.

JOURNAL OF SERVICE RESEARCH (2020)

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Article Business

Consumer decisions with artificially intelligent voice assistants

Benedict G. C. Dellaert et al.

MARKETING LETTERS (2020)

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Article Business

Product radicalness and firm performance in B2B marketing: A moderated mediation model

Antonio Carmona-Lavado et al.

INDUSTRIAL MARKETING MANAGEMENT (2020)

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Article Business

Open innovation at the national level: Towards a global innovation system

Sungjoo Lee et al.

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE (2020)

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Article Business

Mix&Match: A Resource-Based Complaint Recovery Framework for Tangible Compensation

Stanislav Stakhovych et al.

JOURNAL OF SERVICE RESEARCH (2020)

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Article Computer Science, Information Systems

Understanding the role of technology attractiveness in promoting social commerce engagement: Moderating effect of personal interest

Xiao-Liang Shen et al.

INFORMATION & MANAGEMENT (2019)

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Article Business

Indian shopper motivation to use artificial intelligence: Generating Vroom's expectancy theory of motivation using grounded theory approach

Komal Chopra

INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT (2019)

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Article Business

Positive Customer Churn: An Application to Online Dating

Andrea Dechant et al.

JOURNAL OF SERVICE RESEARCH (2019)

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Article Business

Okay, Google!: An empirical study on voice assistants on consumer engagement and loyalty

Emi Moriuchi

PSYCHOLOGY & MARKETING (2019)

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Article Rehabilitation

What are the preferred characteristics of a service robot for the elderly? A multi-country focus group study with older adults and caregivers

Sandra Bedaf et al.

ASSISTIVE TECHNOLOGY (2019)

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Article Business

Consumer Resistance to Innovation in Services: Challenges and Barriers in the Internet of Things Era

Zied Mani et al.

JOURNAL OF PRODUCT INNOVATION MANAGEMENT (2018)

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Article Business

The trickle-down of work engagement from leader to follower: The roles of optimism and self-efficacy

Xinxin Lu et al.

JOURNAL OF BUSINESS RESEARCH (2018)

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Article Business

Building technology trust in ICT application at a university

Joanna Ejdys

INTERNATIONAL JOURNAL OF EMERGING MARKETS (2018)

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Article Business

Integrating perceived economic wellbeing to technology acceptance model: The case of mobile based agricultural extension service

Pranay Verma et al.

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE (2018)

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Article Management

A perceived reliability-based customer satisfaction model in self-service technology

Zapan Barua et al.

SERVICE INDUSTRIES JOURNAL (2018)

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Article Business

How Does Ethical Leadership Trickle Down? Test of an Integrative Dual-Process Model

Zhen Wang et al.

JOURNAL OF BUSINESS ETHICS (2018)

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Article Health Care Sciences & Services

Web-Based Medical Service: Technology Attractiveness, Medical Creditability, Information Source, and Behavior Intention

Shan Huei Wang

JOURNAL OF MEDICAL INTERNET RESEARCH (2017)

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Article Computer Science, Interdisciplinary Applications

A structured approach to explore technological competencies through R&D portfolio of photovoltaic companies by patent statistics

Kuei-Kuei Lai et al.

SCIENTOMETRICS (2017)

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Article Business

You May Not Reap What You Sow: How Employees' Moral Awareness Minimizes Ethical Leadership's Positive Impact on Workplace Deviance

Kubilay Gok et al.

JOURNAL OF BUSINESS ETHICS (2017)

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Article Management

Patent portfolios and knowledge flow(s) of photovoltaic companies

Yu-Hsin Chang et al.

TECHNOLOGY ANALYSIS & STRATEGIC MANAGEMENT (2017)

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Article Business

Customers churn prediction and marketing retention strategies. An application of support vector machines based on the AUC parameter-selection technique in B2B e-commerce industry

Niccolo Gordini et al.

INDUSTRIAL MARKETING MANAGEMENT (2017)

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Article Automation & Control Systems

Applying Patent-Based Fuzzy Quality Function Deployment to Explore Prospective VoLTE Technologies

Yu-Hui Wang et al.

INTERNATIONAL JOURNAL OF FUZZY SYSTEMS (2016)

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Article Information Science & Library Science

Using Expectation Disconfirmation Theory and Polynomial Modeling to Understand Trust in Technology

Nancy K. Lankton et al.

INFORMATION SYSTEMS RESEARCH (2016)

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Article Business

The effect of controlled opinion feedback on Delphi features: Mixed messages from a real-world Delphi experiment

Jurian V. Meijering et al.

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE (2016)

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Article Hospitality, Leisure, Sport & Tourism

Attitudinal and Situational Determinants of Self-Service Technology Use

Haemoon Oh et al.

JOURNAL OF HOSPITALITY & TOURISM RESEARCH (2016)

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Article Computer Science, Information Systems

Incorporating trust-in-technology into Expectation Disconfirmation Theory

Nancy Lankton et al.

JOURNAL OF STRATEGIC INFORMATION SYSTEMS (2014)

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Review Business

What makes it so difficult? A systematic review on barriers to radical innovation

Birgitta Sandberg et al.

INDUSTRIAL MARKETING MANAGEMENT (2014)

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Article Business

Managing B2B customer churn, retention and profitability

Ali Tamaddoni Jahromi et al.

INDUSTRIAL MARKETING MANAGEMENT (2014)

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Article Business

How Techniques of Neutralization Legitimize Norm- and Attitude-Inconsistent Consumer Behavior

Verena Gruber et al.

JOURNAL OF BUSINESS ETHICS (2014)

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Article Business

Ethical Culture, Ethical Intent, and Organizational Citizenship Behavior: The Moderating and Mediating Role of Person-Organization Fit

Pablo Ruiz-Palomino et al.

JOURNAL OF BUSINESS ETHICS (2014)

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Article Computer Science, Information Systems

Does Technology Trust Substitute Interpersonal Trust? Examining Technology Trust's Influence on Individual Decision-Making

Xin Li et al.

JOURNAL OF ORGANIZATIONAL AND END USER COMPUTING (2012)

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Article Business

Expressive versus instrumental functions on technology attractiveness in the UK and Korea

Jong-Ho Lee et al.

JOURNAL OF BUSINESS RESEARCH (2012)

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Review Business

The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications

Joseph F. Hair et al.

LONG RANGE PLANNING (2012)

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Article Business

Investigating Customer Resistance to Change in Transaction Relationship with an Internet Vendor

Hee-Woong Kim et al.

PSYCHOLOGY & MARKETING (2012)

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Article Engineering, Industrial

The role of post-use trust in the acceptance of a technology: Drivers and consequences

Blanca Hernandez-Ortega

TECHNOVATION (2011)

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Article Computer Science, Information Systems

Thinking Outside of the Ballot Box

Susan K. Lippert et al.

Journal of Organizational and End User Computing (2011)

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Article Business

Applying the Technology Acceptance Model to the introduction of healthcare information systems

Fan-Yun Pai et al.

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE (2011)

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Article Business

The impact of IT use on migration intentions in rural communities

Junghoon Moon et al.

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE (2010)

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Article Business

Trickle Effects of Cross-Sector Social Partnerships

Ans Kolk et al.

JOURNAL OF BUSINESS ETHICS (2010)

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Article Management

Fighting churn with rate plan right-sizing: a customer retention strategy for the wireless telecommunications industry

Ken Kwong-Kay Wong

SERVICE INDUSTRIES JOURNAL (2010)

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Article Engineering, Industrial

Chinese vs. European views regarding technology assessment: Convergent or divergent?

Dominique R. Jolly

TECHNOVATION (2008)

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Article Business

The effects of brand credibility on customer loyalty

Jill Sweeney et al.

JOURNAL OF RETAILING AND CONSUMER SERVICES (2008)

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Review Business

Investigating postadoption utilization: An examination into the role of interorganizational and technology trust

Susan K. Lippert

IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT (2007)

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Article Engineering, Industrial

Determinants of the continued use of self-service technology: The case of Internet banking

Kent Eriksson et al.

TECHNOVATION (2007)

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Article Management

Retaining customers in UK financial services: The retailers' tale

JD Farquhar

SERVICE INDUSTRIES JOURNAL (2005)

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Article Business

A social learning theory of cross-functional case education

WF Crittenden

JOURNAL OF BUSINESS RESEARCH (2005)

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Article Computer Science, Artificial Intelligence

Trust in inter-organizational exchanges: a case study in business to business electronic commerce

P Ratnasingam

DECISION SUPPORT SYSTEMS (2005)

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Article Management

A theoretical extension of the Technology Acceptance Model: Four longitudinal field studies

V Venkatesh et al.

MANAGEMENT SCIENCE (2000)

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