Exploring Ethical Listening Among Public Relations Professionals

Article Communication

Toward a framework for listening with consideration for intersectionality: insights from public relations professionals in borderland spaces

Katie R. Place

Summary: This study fills the gap in applied research on listening and intersectionality in public relations and proposes a framework for intersectional listening in PR.

JOURNAL OF PUBLIC RELATIONS RESEARCH (2022)

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Article Communication

Extending civic values in architectures of listening: Arendt, Mouffe and the pluralistic imperative for organizational listening

Luke Capizzo et al.

Summary: This conceptual paper introduces the concept of civic listening to enhance organizational listening theory and practice. It emphasizes the importance of pluralism, agonism, deliberation, and reflection in listening, and provides guidance to help organizations listen for challenging voices, enact values of deliberation and pluralism, and improve communication with diverse organizations and stakeholders.

JOURNAL OF PUBLIC RELATIONS RESEARCH (2022)

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Article Psychology, Multidisciplinary

Humble leadership and work fatigue: The roles of self-efficacy and perceived team autonomy-support

Xixi Chu et al.

Summary: This study investigated the relationship between humble leadership and work fatigue, finding that humble leadership is associated with lower physical, mental, and emotional fatigue. Self-efficacy mediates the effects of humble leadership on employee fatigue. Perceived team autonomy-support moderates the relationship between humble leadership and self-efficacy, as well as the indirect relationship between humble leadership and fatigue.

JOURNAL OF PSYCHOLOGY IN AFRICA (2022)

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Article

ORGANIZATIONAL LISTENING DURING ORGANIZATIONAL CHANGE: PERSPECTIVES OF EMPLOYEES AND EXECUTIVES

Surabhi Sahay

International Journal of Listening (2021)

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Article Multidisciplinary Sciences

Ideology selectively shapes attention to inequality

Hannah B. Waldfogel et al.

Summary: The studies indicate that individuals with higher belief in social equality are more likely to notice inequality and detect it accurately. They are better at distinguishing between unequal resource distributions and quicker to notice changes related to inequality. Additionally, they are more likely to point out bias and inequality in various scenarios.

PROCEEDINGS OF THE NATIONAL ACADEMY OF SCIENCES OF THE UNITED STATES OF AMERICA (2021)

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Article Business

Key issue operatives in an issue-driven network: Public relations as a pocket of strength in campus sexual assault awareness and prevention

Stephanie Madden et al.

Summary: This study demonstrates the importance of public relations experts in bridging structural holes in the development and dissemination of sexual assault awareness and prevention communication at universities.

PUBLIC RELATIONS REVIEW (2021)

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Article Business

Employee perceptions of ethical listening in US organizations

Marlene S. Neill et al.

Summary: A national online survey with 300 U.S. employees revealed dissatisfaction with listening efforts among nonmanagers and women, highlighting issues related to transparency, communication climate, and employee silence. Barriers to effective listening include limited ability to share insights, inadequate training for analyzing intelligence gained from listening, and employee reluctance to speak up due to perceived lack of interest from management. Implications for theory and practice are discussed.

PUBLIC RELATIONS REVIEW (2021)

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Article Communication

Ethical listening to employees during a pandemic: new approaches, barriers and lessons

Marlene S. Neill et al.

Summary: The study reveals the challenges and coping strategies of organizational listening in the context of a global pandemic, including adapting through more frequent surveys, video conferencing technology, and mobile applications. Additionally, the pandemic has heightened moral sensitivity and empathy, prompting organizations to prioritize ethical considerations in decision-making.

JOURNAL OF COMMUNICATION MANAGEMENT (2021)

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Article Communication