Examining Organizational Commitment Between Multidimensional Work Stressors and Employees Behavior in Indonesia Through the Conservation of Resources Theory

Hotel employees experienced a devastating dilemma working under the COVID-19 pandemic circumstances. Multidimensional work stressor has become a common issue for hotel management as a result of the global crisis and uncertainty. The aim of this study is to apply the conservation of resources (COR) theory and the buffering hypothesis as relevant boundary conditions to influence the relationship of multidimensional work stressors, organizational commitment (OC), and employee-related behavior for hotel employees in Indonesia. This study collected 222 data from hotel employees working in Indonesia during the COVID-19 pandemic and used partial least squares structural equation modeling (PLS-SEM) to analyze the data. The finding highlights the significant effect of multidimensional work stressors on OC. Employee job performance and subjective well-being were positively affected by OC while showing a negative effect on turnover intention. However, the OC was insignificant as a mediating effect between multidimensional occupational stressors and employee-related behavior. This study constructed a mediation model by introducing the potential mediating effect of OC to reveal the relationship between stressors and behavior variables. Furthermore, implications are provided for both theory and management, and directions for future research are offered.

Automated summary

Hotel employees faced significant challenges during the COVID-19 pandemic, with multidimensional work stressors becoming a common issue for hotel management. This study analyzed data from hotel employees in Indonesia and found that multidimensional work stressors have a significant impact on organizational commitment. Organizational commitment positively affects employee job performance and subjective well-being, while negatively affecting turnover intention. However, organizational commitment does not mediate the relationship between multidimensional occupational stressors and employee-related behavior.