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Article
Psychology, Multidisciplinary
Elisa Konya-Baumbach et al.
Summary: This study examines the effectiveness of chatbot anthropomorphism in customer interactions and finds significant positive effects on trust, purchase intention, word of mouth, and satisfaction with the shopping experience. The study suggests that social presence serves as a critical mediating mechanism in these effects.
COMPUTERS IN HUMAN BEHAVIOR
(2023)
Article
Hospitality, Leisure, Sport & Tourism
Monica Ferreira et al.
Summary: This study analyzes the communication between tourists and virtual assistants, demonstrating the effects of authenticity and attachment on engagement. The findings show that when users perceive their communication with the virtual assistant as authentic, they become more engaged. However, attachment has a stronger relationship with engagement compared to authenticity. Prominence is more important than self-connection in creating attachment. Tourists who have a closer relationship with their virtual assistant, thinking, feeling, and interacting with it, are more likely to be influenced by the information and recommendations provided by the assistant and establish a stronger interaction.
ANATOLIA-INTERNATIONAL JOURNAL OF TOURISM AND HOSPITALITY RESEARCH
(2023)
Article
Hospitality, Leisure, Sport & Tourism
Daniel Ruiz-Equihua et al.
Summary: This study proposes a social cognition-psychological ownership-customer responses model in the context of robot waiters in restaurants. The findings show that psychological ownership mediates the relationship between social cognition and customer attitudes, as well as revisiting intentions. Robot anthropomorphism enhances the association between social cognition and psychological ownership. The study also reveals that both social cognition and psychological ownership are necessary conditions for favorable attitudes and revisiting intentions.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
(2023)
Article
Business
Sandra Maria Correia Loureiro et al.
Summary: This paper investigates the impact of artificial intelligence (AI) on employee happiness and proposes a model based on stress and coping theory to examine the influence of benign stress on employee happiness and its indirect effect through employee engagement. The study combines semi-structured interviews with employees working alongside AI algorithms and agents, as well as surveys of 200 employees to evaluate the proposed model. The findings demonstrate that the integration of AI in the workplace can induce stress and impact well-being, but it can also act as a motivating factor rather than a concern. Furthermore, employee engagement plays a crucial role in mediating this relationship.
Article
Business
Joao Guerreiro et al.
Summary: The conversation between humans and AI-enabled intelligent voice assistants can create bonds beyond utility. Emotional cues in human-AI conversation can make consumers feel connected and consider the relationship cool. This study adds to the literature by analyzing how AI-enabled voice assistant experience affects coolness and customer-brand relationships, using the attachment-aversion theory.
JOURNAL OF BUSINESS RESEARCH
(2023)
Article
Business
Catherine Prentice et al.
Summary: This study uses the theories of self-determination and motivation of expectancy to examine the role of intrinsic motives in driving consumer engagement with AI-powered intelligent voice assistants. It also investigates the impact of consumer engagement on their wellbeing and attachment to these gadgets and associated brands. The study finds that the consumer's need for autonomy, sense of competence, and relatedness are significantly related to engagement with IVAs. Consumer wellbeing mediates the relationship between engagement and brand attachment.
JOURNAL OF BRAND MANAGEMENT
(2023)
Article
Psychology, Multidisciplinary
Yuguang Xie et al.
Summary: This study categorizes the anthropomorphic cues of smart home assistants into four dimensions and constructs a dual-path influence mechanism model to explore the impact of anthropomorphism on interaction satisfaction. The results show that emotional cues and auditory cues can directly improve interaction satisfaction and further enhance it by influencing intimacy, while visual cues mainly affect satisfaction through the mediating effect of intimacy. In terms of privacy invasion, emotional cues and auditory cues also affect interaction satisfaction by influencing privacy invasion, but the impact of visual cues and identity cues is not valid. This study is expected to provide practical guidance for product designers to ensure the long-term feasibility and sustainability of products.
COMPUTERS IN HUMAN BEHAVIOR
(2023)
Article
Computer Science, Cybernetics
Yang Cai et al.
Summary: The purpose of this study is to investigate the influence mechanism of community climate on knowledge-sharing intention in virtual communities. The results show that knowledge-sharing self-efficacy and outcome expectation mediate the relationship between community climate and knowledge-sharing intention. This study provides practical insights on facilitating knowledge sharing in online Q&A communities by understanding the mechanism of community climate.
BEHAVIOUR & INFORMATION TECHNOLOGY
(2022)
Article
Information Science & Library Science
Anubhav Mishra et al.
Summary: This study examines the role of hedonic and utilitarian attitudes on Smart Voice Assistant (SVA) usage and word-of-mouth (WOM) recommendations. The findings suggest that playfulness and escapism positively influence hedonic attitude, while anthropomorphism, visual appeal, and social presence determine utilitarian attitude. Utilitarian attitude has a stronger impact on SVA usage and WOM recommendations compared to hedonic attitude.
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
(2022)
Article
Business
Tuyet-Mai Nguyen et al.
Summary: This study explores the impact of AI on customer experience, customer-brand identification, and customer advocacy, finding that employee responsiveness moderates the effect of AI quality on flow and customer-brand identification. The research highlights the importance of investing in AI tools to meet customer expectations and enhance perceptions of hotel services.
JOURNAL OF CONSUMER BEHAVIOUR
(2022)
Article
Computer Science, Cybernetics
Tobias Kopp et al.
Summary: An appropriate level of human-robot trust is crucial for successful human-robot interaction, and can be promoted through anthropomorphisation and linguistic framing. In the context of collaborative robots in the industrial workplace, employees' attitudes towards the robot play a role in their trust. Providing information about the robot can also increase trust.
INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES
(2022)
Article
Engineering, Industrial
Enrique Coronado et al.
Summary: Industry 5.0 represents a paradigm shift that addresses social and planetary challenges, focusing on designing human-centered smart environments. This article provides a literature review of quality measurement in Human-Robot Interaction (HRI) applications for manufacturing environments, presenting factors, metrics, and measures used in the robotics community. The article summarizes the results extracted from 102 research articles, categorizing them into performance aspects and common human factors in HRI. It also highlights emerging research topics that can have a significant impact on Industry 5.0.
JOURNAL OF MANUFACTURING SYSTEMS
(2022)
Article
Psychology, Multidisciplinary
Juha Munnukka et al.
Summary: This study explores the perceived quality of recommendations provided by AI-based virtual service assistants (VSAs), with a specific focus on the role of social presence and perceived anthropomorphism in influencing recommendation perceptions and trust. The findings reveal that consumer interaction with VSAs improves recommendation quality perceptions and instills trust in VSA-based recommendations. Perceived anthropomorphism strongly influences the formation of social presence, while trust and recommendation quality are partially dependent on the dialog length and consumer attitudes towards VSAs.
COMPUTERS IN HUMAN BEHAVIOR
(2022)
Article
Psychology, Multidisciplinary
Kim Klueber et al.
Summary: The application of lifelike design features to promote acceptance and use of social robots has been established as a promising design principle. Research shows that communication is the key determinant of robot preference, with an overall preference for anthropomorphic features and matched features leading to improved ratings. Findings from an online survey with two different samples can serve as a basis for the implementation of concrete design principles for social robotics in healthcare.
COMPUTERS IN HUMAN BEHAVIOR
(2022)
Article
Business
Ai-Hsuan Chiang et al.
Summary: Deployment of robots in the service sector, accelerated by advanced digital technologies and the ongoing COVID-19 pandemic, has led to a wide application of service robots to enhance customer experience. This study investigates the impact of the anthropomorphism of robots on customers' perceived service quality and finds a significant positive relationship between anthropomorphism, intimacy, and service quality.
TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE
(2022)
Article
Business
Mengmeng Song et al.
Summary: This study investigates the impact of different types of chatbot service agents on consumers and analyzes the mediating role of communication quality and privacy risks. It also reveals the influence of users' need for human interaction on the effects of service agent types.
JOURNAL OF RETAILING AND CONSUMER SERVICES
(2022)
Article
Computer Science, Cybernetics
Sandra Maria Correia Loureiro et al.
Summary: This study explores the impact of lifestyle congruency and chatbot identification on chatbot engagement and advocacy. The results reveal different causal paths using symmetric and asymmetric analysis methods.
INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION
(2022)
Article
Computer Science, Cybernetics
Stephen Wonchul Song et al.
Summary: This study investigates the impact of chatbot humanization on users' perception of eeriness, trust, and behavioral intention. It suggests that enhancing the human likeness of a chatbot agent can increase feelings of eeriness, which in turn negatively influences trust and users' willingness to purchase and reuse the chatbot. The familiarity of the chatbot avatar also plays a significant role in moderating the relationship between humanization and eeriness.
INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION
(2022)
Article
Business
Amani Alabed et al.
Summary: This paper examines the psychological relationship between users and anthropomorphised artificially intelligent agents in terms of self-concept. The conceptual framework establishes a link between AI anthropomorphism and self-congruence, and explains how this can lead to self-AI integration. However, these effects can be influenced by various moderating factors and have personal, group, and societal consequences.
TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE
(2022)
Article
Psychology, Multidisciplinary
M. Vimalkumar et al.
Summary: The research examines consumers' perception of privacy concerns and their impact on the adoption of Voice-based digital assistants (VBDA), highlighting the importance of trust in technology and service providers. Consumers demonstrate a trade-off between privacy risks and benefits when adopting VBDA, while perceived privacy risk indirectly influences adoption intention through perceived privacy concerns and trust.
COMPUTERS IN HUMAN BEHAVIOR
(2021)
Article
Psychology, Multidisciplinary
Spatola Nicolas et al.
Summary: This study measured participants' need for cognition and closure to predict attitudes toward robots and anthropomorphic attributions. Personality dimensions influenced attitudes and anthropomorphism, with these effects emphasized by human-like characteristics of robots. Importance of considering interaction between dispositional traits and robot design for anthropomorphism was highlighted.
COMPUTERS IN HUMAN BEHAVIOR
(2021)
Article
Psychology, Multidisciplinary
Corina Pelau et al.
Summary: The study found that in the service industry, AI devices need to possess perceived empathy and interaction quality in addition to anthropomorphic characteristics to gain acceptance and trust from consumers, especially when maintaining interactive relationships with human customers.
COMPUTERS IN HUMAN BEHAVIOR
(2021)
Article
Information Science & Library Science
Scott Schanke et al.
Summary: This study investigates the impact of anthropomorphizing chatbots on transaction conversion rates. Findings suggest that anthropomorphism is beneficial for transaction outcomes in a retail setting, but also leads to increased sensitivity to offers. Moreover, consumers may shift to a fairness evaluation or negotiating mindset when interacting with more human-like chatbots.
INFORMATION SYSTEMS RESEARCH
(2021)
Article
Hospitality, Leisure, Sport & Tourism
Mengying Zhang et al.
Summary: This study examines the impact of physical and personality-related anthropomorphic features of service robots on consumer appraisals and acceptance. The research highlights the importance of appearance type and sense of humor in influencing consumer perceptions of service robots.
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT
(2021)
Article
One-Ki Daniel Lee et al.
Journal of Systems and Information Technology
(2021)
Article
Business
Kyung Young Lee et al.
Summary: This study explores the impact of early-stage users' personal traits and ex-post instrumentality perceptions on intention for continuance and recommendation of AIVAS technology. Personal innovativeness is directly related to intention to recommend, while confirmation is associated with all ex-post instrumentality perceptions, with hedonic motivation and compatibility being significant predictors of satisfaction and intention to recommend. Technology anxiety indirectly affects intention to recommend.
Article
Psychology, Multidisciplinary
Nicolas Spatola et al.
Summary: This study found that attributing emotions to robots, both explicitly and implicitly, can predict participants' perception of robots' anthropomorphism. Explicitly, attributing secondary emotions to robots was linked to higher perception of robots' warmth and competence; implicitly, participants' perception of conceptual similarity between robots and humans predicted more anthropomorphic warmth perception and less discomfort towards robots.
COMPUTERS IN HUMAN BEHAVIOR
(2021)
Article
Psychology, Multidisciplinary
Kai Chi Yam et al.
Summary: The studies demonstrate that dehumanizing humanoid robots can significantly reduce the uncanny valley, resulting in less feelings of unease among viewers, and this effect is mainly achieved by reducing perceptions of emotions towards the robots.
COMPUTERS IN HUMAN BEHAVIOR
(2021)
Article
Psychology, Multidisciplinary
Sunyoung Kim et al.
Summary: This study investigated older adults' experiences with voice assistants by deploying Google Home devices in their homes. The results showed that older adults' perception of the benefits of using voice assistants changed over time, from enjoying simplicity and convenience to building digital companionship. Participants also faced challenges, such as unfamiliarity with voice assistants and coping with functional errors, as they got used to using it.
COMPUTERS IN HUMAN BEHAVIOR
(2021)
Article
Mónica Mendes Ferreira et al.
Journal of Promotion Management
(2021)
Article
Management
Alex Scott et al.
Summary: Relying on firms to self-report information can lead to biased evaluations and predictions of future performance due to endogenous selection bias, even when the self-reported measure is not intentionally misrepresented. DAGs can be useful in understanding causality in supply chain research and highlighting the consequences of poorly designed information-gathering mechanisms.
JOURNAL OF OPERATIONS MANAGEMENT
(2021)
Article
Psychology, Multidisciplinary
Chun Shao et al.
Summary: This study explores the motivations behind users' interactions with voice assistant systems, identifying four main motivations and examining the impact of social presence on user satisfaction. Functional utility and dynamic control were found to positively impact satisfaction, while social presence played a significant role for users with low perceptions of these factors. The study contributes to the growing field of human-AI interaction literature by demonstrating underlying mechanisms and discussing practical and theoretical implications.
HUMAN BEHAVIOR AND EMERGING TECHNOLOGIES
(2021)
Article
Business
Sandra Maria Correia Loureiro et al.
Summary: This study provides an overview of the state-of-the-art research on Artificial Intelligence in the business context and identifies 18 topics classified into four main clusters. It reveals key trends and challenges, such as robots and automated systems, Internet-of-Things and AI integration, law, and ethics, and proposes a research agenda for future AI research in business to address these issues.
JOURNAL OF BUSINESS RESEARCH
(2021)
Article
Hospitality, Leisure, Sport & Tourism
Lina Xiong et al.
Summary: This study suggests that residents' perceived value consistency with the destination brand significantly contributes to the display of genuine emotions toward tourists, which in turn enhances resident-tourist interaction quality and their support for tourism development.
JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT
(2021)
Article
Psychology, Multidisciplinary
Xinge Li et al.
Summary: This research demonstrates the positive effects of anthropomorphism on interactions with smart-speaker-based AI assistants through survey and experiment, with psychological distance playing a mediating role in this relationship.
COMPUTERS IN HUMAN BEHAVIOR
(2021)
Article
Psychology, Multidisciplinary
Mohammad Soltani Delgosha et al.
Summary: This study introduces a dual model to explain the post-adoption behaviors of robot users by considering the moderating roles of anthropomorphism and social presence. By empirically corroborating this model, the research highlights the importance of leveraging trust and psychological ownership mechanisms to encourage users to actively engage with robots.
COMPUTERS IN HUMAN BEHAVIOR
(2021)
Article
Business
Teresa Fernandes et al.
Summary: The study found that functional, social, and relational elements drive user adoption of intelligent digital voice assistants, with experience and the need for human interaction playing a moderating role. Additionally, the research indicates that anthropomorphism is not universally positive and introduces a new perspective on the underexplored role of customer-robot rapport building.
JOURNAL OF BUSINESS RESEARCH
(2021)
Article
Computer Science, Cybernetics
Quang-An Ha et al.
Summary: The study found that information sensitivity and the anthropomorphism of IVA significantly impact user privacy concerns. When users need to disclose highly sensitive information, a partner IVA will trigger greater privacy concerns; while in low sensitivity information contexts, it will provide users with a greater sense of security compared to a servant IVA.
INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION
(2021)
Article
Information Science & Library Science
Alexander Benlian et al.
INFORMATION SYSTEMS JOURNAL
(2020)
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Information Science & Library Science
Muhammad Ashfaq et al.
TELEMATICS AND INFORMATICS
(2020)
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Business
Beomjoon Choi et al.
JOURNAL OF SERVICE THEORY AND PRACTICE
(2020)
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Business
Mengwei Zhang et al.
JOURNAL OF CONSUMER BEHAVIOUR
(2020)
Article
Business
Youngjoon Choi et al.
JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT
(2020)
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Business
Minjee Chung et al.
JOURNAL OF BUSINESS RESEARCH
(2020)
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Computer Science, Information Systems
Maryam Ghasemaghaei et al.
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Computer Science, Information Systems
Nicolas Pfeuffer et al.
BUSINESS & INFORMATION SYSTEMS ENGINEERING
(2019)
Review
Computer Science, Information Systems
Meng Yan et al.
SCIENCE CHINA-INFORMATION SCIENCES
(2019)
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Information Science & Library Science
Dogan Gursoy et al.
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
(2019)
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Psychology, Multidisciplinary
Eun Go et al.
COMPUTERS IN HUMAN BEHAVIOR
(2019)
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Information Science & Library Science
Wei-Tsong Wang et al.
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
(2019)
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Psychology, Social
Ahyeon Kim et al.
CYBERPSYCHOLOGY BEHAVIOR AND SOCIAL NETWORKING
(2019)
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Emna Cherif et al.
RECHERCHE ET APPLICATIONS EN MARKETING-ENGLISH EDITION
(2019)
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Kyuhong Park et al.
TELEMATICS AND INFORMATICS
(2018)
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Bingjie Liu et al.
CYBERPSYCHOLOGY BEHAVIOR AND SOCIAL NETWORKING
(2018)
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Psychology, Multidisciplinary
Benedict T. C. Tay et al.
COMPUTERS IN HUMAN BEHAVIOR
(2016)
Article
Robotics
Gabriella Airenti
INTERNATIONAL JOURNAL OF SOCIAL ROBOTICS
(2015)
Article
Computer Science, Information Systems
Lingyun Qiu et al.
JOURNAL OF MANAGEMENT INFORMATION SYSTEMS
(2009)
Review
Psychology
Nicholas Epley et al.
PSYCHOLOGICAL REVIEW
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Business
Michael A. Jones et al.
JOURNAL OF BUSINESS RESEARCH
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Computer Science, Cybernetics
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