Boosting customers' impulsive buying tendency in live-streaming commerce: The role of customer engagement and deal proneness

With the ever-growing popularity of live-streaming commerce, it is crucial for marketers to understand how livestreaming contributes to sales. While prior studies mainly focused on customer motivations for using livestreaming commerce, few studies, to date, elucidate consumers' decision-making process in this context. Addressing this gap, we adopt the Elaboration Likelihood Model (ELM) of persuasion to examine how livestreaming influences customers' engagement and impulse buying behavior, as moderated by their deal proneness. To explore these issues, we analyzed data collected from 735 Millennials in China using partial least squares structural equation modeling (PLS-SEM). The findings show that factors characterizing the ELM-informed central (i.e., product information quality, streamer interaction quality, and streamer credibility) and peripheral (i.e., review consistency) routes exert positive effects on customer engagement and impulse buying. Moreover, deal proneness was found to moderate the relationship between engagement and impulse buying. The findings offer valuable insight for e-tailers seeking to encourage impulsive buying among millennial shoppers. Specifically, they highlight the role of central- and peripheral route factors in promoting customer engagement and impulsive buying, with the effect of customer engagement on impulsive buying being contingent on deal proneness-based differences among millennial shoppers.

Automated summary

This study uses partial least squares structural equation modeling (PLS-SEM) to analyze data collected from 735 Chinese millennials, examining the impact of livestreaming on customer engagement and impulse buying behavior through the Elaboration Likelihood Model (ELM), with deal proneness as a moderating factor. The findings indicate that factors such as product information quality, streamer interaction quality, streamer credibility, and review consistency have positive effects on customer engagement and impulse buying. Additionally, deal proneness was found to moderate the relationship between engagement and impulse buying.