期刊
JOURNAL OF HOSPITALITY LEISURE SPORT & TOURISM EDUCATION
卷 34, 期 -, 页码 -出版社
ELSEVIER SCI LTD
DOI: 10.1016/j.jhlste.2023.100464
关键词
Cultural intelligence; Core self-evaluations; Cross-cultural communication; Ethnocentrism; Intercultural communication apprehension
This study examines the personal traits that affect the intercultural communication apprehension (ICA) among American hospitality students. Results show that cultural intelligence (CQ) and core self-evaluations (CSE) can decrease ICA, while ethnocentrism promotes ICA. Additionally, CSE can reduce the impact of ethnocentrism on ICA.
While cross-cultural communication skill is recognized as a critical attribute for hospitality employees and managers in the increasingly globalized hospitality business and operations, the issue of college students' apprehension about interacting with people from different cultures has been overlooked. The purpose of this study is to examine personal traits that increase or decrease intercultural communication apprehension (ICA) among American hospitality students. Using quantitative analysis of data from 370 American college students enrolled in hospitality programs in the United States, this research revealed that cultural intelligence (CQ) and core selfevaluations (CSE) can decrease ICA while ethnocentrism promotes ICA. The results further showed that the positive link between ethnocentrism and ICA can be diminished by CSE. Practical implications and theoretical contributions of the findings are discussed along with suggestions for future research.
作者
我是这篇论文的作者
点击您的名字以认领此论文并将其添加到您的个人资料中。
推荐
暂无数据