A Systematic Literature Review on IT-enabled value Co-creation: Toward an integrative framework

Article Computer Science, Information Systems

Social Media-Enabled Customer Co-Creation Experience Value: Conceptualisation and Measurement

Hong Zhang et al.

Summary: This study develops and validates a measurement instrument for customer co-creation experience value (CCEV) in a social media context. The results indicate that the instrument exhibits satisfactory reliability and validity.

EUROPEAN JOURNAL OF INFORMATION SYSTEMS (2023)

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Article Business

Conceptualizing Services and Service Innovation: A Practice Theory Study of the Swedish Music Market

Per Skalen et al.

Summary: This paper conceptualizes services and service innovation among multiple actors by focusing on value cocreation practices (VCPs). It contributes to service research by providing a theoretical foundation for studying services as activities and by conceptualizing service innovation as the creation of VCPs. The paper also proposes a future research agenda and offers practical insights for managers to enhance their competitive advantage.

JOURNAL OF SERVICE RESEARCH (2023)

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Article Business

Emergence in marketing: an institutional and ecosystem framework

Stephen L. Vargo et al.

Summary: This paper contributes to the marketing discipline by exploring the application of the concept of emergence in marketing theory. It highlights the importance of understanding complex and dynamic phenomena in marketing, particularly within the framework of service-dominant logic.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2023)

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Article Computer Science, Information Systems

Incumbent business ecosystems in the face of new entry: An event study of Google's autonomous car announcement

Xiaochen Zhu et al.

Summary: This study investigates the value implications for an incumbent business ecosystem when an innovation is newly introduced. It explores different entrance modes and pathways for the innovation to join the value co-creation structure of the ecosystem and examines how it affects value appropriation arrangements among innovators and other actors in the ecosystem. Through empirical analysis of Google's announcement of autonomous cars in the automobile ecosystem, the study validates its theoretical predictions and finds that the announcement benefits the incumbent actors on average, with car manufacturers particularly benefiting due to their gatekeeping positions. Theoretical development and empirical exploration contribute to the understanding of ecosystem strategies and the dynamics and value implications of innovation in incumbent business ecosystems.

INFORMATION & MANAGEMENT (2023)

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Article Information Science & Library Science

Fluidity and the customer experience in digital platform ecosystems

Aishwarya Ramasundaram et al.

Summary: Fluidity refers to the ability of a digital platform ecosystem to adapt to changing consumer preferences and remain relevant in the market. This study introduces three dimensions and five sub-dimensions that determine the fluidity of a digital platform ecosystem. It suggests that firms can manage these dimensions to enhance the fluidity of their platforms, which in turn improves customer experience and increases switching costs.

INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT (2023)

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Article Business

Micro-Level Mechanisms to Support Value Co-Creation for Design of Digital Services

Tuure Tuunanen et al.

Summary: This study identifies micro-level value co-creation mechanisms for designing digital services. The research shows that there are differences in the mechanisms of value co-creation between business-to-business and customer-to-customer digital service types. Five mechanisms are identified to support value co-creation in the design of digital services. The findings suggest that firms can use these mechanisms to improve their customers' service experiences.

JOURNAL OF SERVICE RESEARCH (2023)

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Article Computer Science, Information Systems

Value co-creation for digital innovation: An interorganizational boundary-spanning perspective

Yunfei Shi et al.

Summary: This research examines how firms use Interorganizational Systems (IOS) tools and project coordinators to overcome knowledge boundaries in different ideation tasks. The findings suggest that IOS tools help overcome syntax and semantic knowledge boundaries when the interdependence of idea implementation tasks is high, and project coordinators help overcome pragmatic knowledge boundaries when the interdependence of idea generation tasks is high. This research contributes to explaining the role of boundary objects and boundary spanners in enabling digital product innovation at the inter-firm level.

INFORMATION & MANAGEMENT (2023)

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Article Computer Science, Information Systems

The Road to Open News: A Theory of Social Signaling in an Open News Production Community

Sheila O'Riordan et al.

Summary: This study examines the role of social signals in overcoming challenges in a hybrid peer production community, WikiTribune. Using empirical data, the study proposes a social signaling model that informs user engagement through different levels of project participation. The alignment of these signals with project strategy produces positive outcomes. This model contributes to our understanding of how challenges are overcome and advantages are leveraged in commons-based peer production.

JOURNAL OF MANAGEMENT INFORMATION SYSTEMS (2023)

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Article Business

How Consumer Orchestration Work Creates Value in the Sharing Economy

Daiane Scaraboto et al.

Summary: The study found that consumers need to engage in orchestration work on sharing economy platforms to overcome co-creation challenges and extract greater benefits. Through qualitative research on Couchsurfing, a platform for free accommodation, consumers' orchestration work is reflected in actions such as consumer-to-consumer alignment, rewiring relations, trust investment, and network experimentation.

JOURNAL OF MARKETING (2022)

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Review Business

A bibliometric review of service ecosystems research: current status and future directions

Ismail Golgeci et al.

Summary: This study conducts a comprehensive analysis of 119 service ecosystems papers published between 2003 and 2020, using algorithmic bibliometric review and content analysis. The findings identify critical research domains, knowledge trajectories, influential authors and journals, as well as the four most important research themes, and emphasize the need for more empirical and theory-grounded research in these areas. The study also suggests promising future research opportunities in the field of service ecosystems.

JOURNAL OF BUSINESS & INDUSTRIAL MARKETING (2022)

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Article Information Science & Library Science

Power dynamics in software platform ecosystems

Thomas Hurni et al.

Summary: The study explores the power dynamics between platform owners and complementors in software platform ecosystems, identifying a central power cycle that requires both parties to adapt their wielding of power to the changing needs of the partnership or the ecosystem. This reciprocal process of power dynamics is crucial for thriving partnerships and successful ecosystem development.

INFORMATION SYSTEMS JOURNAL (2022)

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Article Computer Science, Information Systems

Co-creating business value through IT-business operational alignment in inter-organisational relationships: empirical evidence from regional networks

Simon Trang et al.

Summary: The study addresses the gap in research by investigating the role of IT-business operational alignment in inter-organisational relationships, finding that this alignment directly affects relationship performance and can be established through a capability-building process. It also identifies three IOR IT capabilities – IT infrastructure integration, information exchange capability, and IT-enabled coordination – that enable the development of IOR IT-business operational alignment.

EUROPEAN JOURNAL OF INFORMATION SYSTEMS (2022)

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Article Computer Science, Information Systems

Complementary effects of CRM and social media on customer co-creation and sales performance in B2B firms: The role of salesperson self-determination needs

Omar S. Itani et al.

Summary: This study examines the effects of salespeople's social media and CRM technology use on value co-creation through knowledge and the downstream impact on sales performance. The findings reveal that social media, CRM technology, and their interaction support salespeople in their value co-creation efforts through the mediating role of knowledge enriched by these tools. The results indicate a significant moderating effect of salesperson job autonomy and sales quota ease in enhancing the relationship between knowledge and value co-creation.

INFORMATION & MANAGEMENT (2022)

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Article Computer Science, Information Systems

Psychological empowerment and user satisfaction: Investigating the influences of online brand community participation

Sara H. Hsieh et al.

Summary: This study proposes a comprehensive framework integrating both social and functional views to investigate determinants that enhance psychological empowerment and user satisfaction in online brand communities. By highlighting the underexplored role of psychological empowerment, the study sheds light on how an enabling environment can be cultivated to drive consumer participation in brand value co-creation.

INFORMATION & MANAGEMENT (2022)

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Article Business

Consumer resource integration and service innovation in social commerce: the role of social media influencers

Yao Wu et al.

Summary: This qualitative study explores the emerging roles of social media influencers and their resource integration behaviors in service innovation. By developing a framework that explains the influence of social media technology on influencers' innovation behaviors, the study contributes to research and practice in consumer-led service innovation in the emerging digital world.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2022)

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Article Business

Value cocreation in new service development: a process-based view of resource dependency

Qiang Wang et al.

Summary: The study found that business customer collaboration positively impacts ideation and development performance in new service development, while business partner collaboration positively influences deployment performance, indicating that the value cocreating roles of business customers and partners vary across different NSD stages.

EUROPEAN JOURNAL OF MARKETING (2022)

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Article Computer Science, Information Systems

Information Technology-Supported value Co-Creation and Co-Destruction via social interaction and resource integration in service systems

Li Mengcheng et al.

Summary: This paper develops a conceptual framework to study the constructs of IT-supported value co-creation and co-destruction through shared social interaction and resource integration. The role of IT is discussed in this framework. A systematic literature review is conducted using the service system perspective. The research identifies the constructs of value-creating phenomena enabled by IT from the service system perspective and provides a research agenda for further studies.

JOURNAL OF STRATEGIC INFORMATION SYSTEMS (2022)

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Article Business

Unequal participation in joint new product development: The roles of information opportunism concern and contract binding force

Qingtao Wang et al.

Summary: This study reveals that partners involved in joint new product development often do not have equal participation and contribution. The unequal participation can be attributed to passive opportunism or the nature of the business transaction. This inequality hinders the value co-creation process in joint new product development due to concerns about information opportunism and contract binding force. The study finds that the negative effects of unequal participation on value co-creation are strengthened by concerns about information opportunism, but this negative effect is less likely to occur when contract binding force is stronger.

JOURNAL OF BUSINESS RESEARCH (2022)

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Article Computer Science, Information Systems

Higher Price: A Benefit of Online Value Co-Creation Activities in Sponsored Communities

Aihui Chen et al.

Summary: This study examines the benefits of online value co-creation activities for brands, specifically in terms of willingness to pay a higher price. The findings suggest that co-creation activities in certain management fields can enhance customers' brand passion and self-brand connection, leading to increased willingness to pay, mediated through brand satisfaction.

INFORMATION & MANAGEMENT (2022)

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Article Computer Science, Information Systems

Dynamic capabilities for transitioning from product platform ecosystem to innovation platform ecosystem

Kazem Haki et al.

Summary: This study investigates the dynamic capabilities required for an incumbent firm transitioning from a product platform ecosystem to an innovation platform ecosystem. The results highlight the necessity of resource curation, ecosystem preservation, resource reconfiguration, and ecosystem diversification.

EUROPEAN JOURNAL OF INFORMATION SYSTEMS (2022)

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Article Computer Science, Information Systems

Technology-driven mandatory customer participation: a new recovery strategy to promote customers' online post-recovery satisfaction

Yu Zhang et al.

Summary: This research explains how technology guides and shapes customers' responsibilities in online service recovery, proposing the concept of technology-driven mandatory customer participation (MCP). Through two sequential studies, the impact mechanism of technology-driven MCP on value co-creation was identified, and recommendations for e-commerce businesses were provided based on qualitative and quantitative research.

EUROPEAN JOURNAL OF INFORMATION SYSTEMS (2022)

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Article Business

Dynamic brand positioning: a firm-customer synergistic strategy of brand meaning cocreation in a hyperconnected world

Jiaxun He et al.

Summary: This study explores how cocreated brand meaning builds and affects dynamic brand positioning in a hyperconnected world. Using Casarte as a case study, the authors find that the interaction between the firm and its customers strengthens the understanding and perception of brand meaning, facilitating the dynamic positioning of brands.

EUROPEAN JOURNAL OF MARKETING (2022)

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Article Computer Science, Information Systems

A THEORY OF MULTI-REALIZATION OF IT VALUE: TOWARD CONSTRUCT CLARITY IN THE CO-DEVELOPMENT OF LARGE PLATFORMS

Leif Skiftenes Flak et al.

Summary: Realizing value from individual IT investments has been a recurring theme in the IS literature. However, little research has been done on realizing value from IT in settings where organizations need to work together to develop digital platforms. To address this, a theoretical model called MUIT is proposed, which combines various theories to explain how strategic alliances can collaborate to achieve greater IT value.

MIS QUARTERLY (2022)

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Article Computer Science, Information Systems

DIGITAL PLATFORM ECOSYSTEM DYNAMICS: THE ROLES OF PRODUCT SCOPE, INNOVATION, AND COLLABORATIVE NETWORK CENTRALITY

He Li et al.

Summary: This research explores the circulative nature of digital platform ecosystem dynamics and investigates the influence between participants' product scope and product innovation. It also examines the moderating role of co-created collaborative networks. The study finds that participants with a broader platform technological scope are more likely to update existing products, while participants with frequent new product development are more likely to expand their product scope.

MIS QUARTERLY (2022)

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Article Business

From Customer-, to Actor-, to Stakeholder Engagement: Taking Stock, Conceptualization, and Future Directions

Linda D. Hollebeek et al.

Summary: This article expands the scope of actor engagement research by integrating stakeholder theory with S-D logic-inspired methods to propose the concept of stakeholder engagement. The article also identifies gaps in existing research and discusses avenues for further research.

JOURNAL OF SERVICE RESEARCH (2022)

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Review Business

A bibliometric review of a decade of research: Big data in business research-Setting a research agenda

Yucheng Zhang et al.

Summary: In recent years, there has been a surge in interest in artificial intelligence and big data, being regarded as new tools and methodologies for developing business research theories. A review study addressed the lack of quantitative and systematic review of big data in business research, providing promising directions for future research.

JOURNAL OF BUSINESS RESEARCH (2021)

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Article Computer Science, Information Systems

What facilitates and constrains value co-creation in online communities: A sociomateriality perspective

Diah Priharsari et al.

Summary: The study investigated factors that facilitate and constrain value co-creation in organization-sponsored online communities, revealing that transparency, participatory leadership, content quality, social hierarchy, sense of community, flexibility, and privacy are key factors. These factors are associated with individual participants, organization, technology, and sociality, showing a dynamic tension between facilitators and constraints in online communities.

INFORMATION & MANAGEMENT (2021)

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Article Computer Science, Information Systems

Understanding value co-creation in virtual communities: The key role of complementarities and trade-offs

Nuria Rodriguez-Lopez

Summary: Virtual communities serve as the principal environment for provider-client interaction, enabling value co-creation and enhancing member performance. These communities also help firms achieve better alignment between their strategies and decision-making processes related to social networks.

INFORMATION & MANAGEMENT (2021)

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Article Business

Facilitating value: How organizations deploy resources in social media-based brand communities

Anne Sorensen

Summary: This study explores how two cause organizations utilize resources to facilitate value creation within social media-based brand communities. The findings reveal that these organizations produce three categories of value-facilitating resources and uncover the resource-shaping processes that supporters use in value co-creation interactions.

JOURNAL OF BUSINESS RESEARCH (2021)

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Article Computer Science, Information Systems

Capabilities for value co-creation and value capture in emergent platform ecosystems: A longitudinal case study of SAP's cloud platform

Maximilian Schreieck et al.

Summary: Companies are shifting towards a platform ecosystem strategy utilizing cloud computing technologies for collaboration with third-party developers. Developing technology and relationship-driven capabilities are crucial for value co-creation and capture in emergent platform ecosystems. Study findings contribute to understanding how companies can overcome challenges in emergent phase of platform ecosystems.

JOURNAL OF INFORMATION TECHNOLOGY (2021)

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Article Computer Science, Information Systems

Mitigating the Adverse Effect of Monetary Incentives on Voluntary Contributions Online

Dandan Qiao et al.

Summary: The research suggests that small monetary incentives, when combined with appropriate intervention strategies, can motivate users to increase contribution quantity while maintaining contribution quality.

JOURNAL OF MANAGEMENT INFORMATION SYSTEMS (2021)

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Article Computer Science, Information Systems

Value Co-Creation in Smart Services: A Functional Affordances Perspective on Smart Personal Assistants

Robin Knote et al.

Summary: In the realm of smart services, smart personal assistants (SPAs) have become popular for value co-creation between service providers and users. The innovative material properties of SPAs, such as natural language user interfaces and machine learning-powered request handling, offer users new ways to achieve their goals and co-create value. By theorizing the effects of different types of SPAs on users' value co-creation processes, researchers and practitioners are urged to rethink value co-creation and revise affordances theory to address the dynamic nature of smart technology as a service counterpart.

JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS (2021)

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Article Business

Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles

Bryan Hochstein et al.

Summary: The adoption of customer success (CS) management in B2B settings helps firms collaborate with customers to create and propagate value, leading to ongoing success with solutions and improvement in service-firm renewal and subscription business growth.

JOURNAL OF SERVICE RESEARCH (2021)

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Article Business

On the costs of digital entrepreneurship: Role conflict, stress, and venture performance in digital platform-based ecosystems

Satish Nambisan et al.

Summary: Digital platforms and ecosystems offer opportunities for entrepreneurship, but can also lead to role conflict and stress, which in turn may impact venture performance.

JOURNAL OF BUSINESS RESEARCH (2021)

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Article Business

Digital communication, value co-creation and customer engagement in business networks: a conceptual matrix and propositions

C. M. Sashi

Summary: This paper examines the impact of digital communication on value co-creation and customer engagement in business networks, proposing four types of inter-organizational engagement and discussing how digital communication alters market transactions among partner organizations, emphasizing the importance of digital communication in maintaining long-term cooperative relationships and providing superior customer value.

EUROPEAN JOURNAL OF MARKETING (2021)

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Article Business

Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda

Mekhail Mustak et al.

Summary: This study explores the existing literature on artificial intelligence (AI) in marketing through natural language processing, machine learning, and statistical algorithms, identifying ten salient research themes and analyzing the evolution of key concepts, keyword cooccurrences, and the research field over time using scientometric analyses. The article concludes with a proposed agenda for further research.

JOURNAL OF BUSINESS RESEARCH (2021)

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Article Computer Science, Information Systems

How Does the Positioning of Information Technology Firms in Strategic Alliances Influence Returns to R&D Investments?

Pouya Rahmati et al.

Summary: This study examines how IT-producing firms protect and leverage the value of their R&D investments through strategic alliances with IT-consuming firms. The findings suggest that alliances with IT-consuming firms increase returns on R&D investments, especially for software consulting and services firms.

JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS (2021)

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Article Computer Science, Information Systems

How social-media-enabled co-creation between customers and the firm drives business value? The perspective of organizational learning and social Capital

Hong Zhang et al.

INFORMATION & MANAGEMENT (2020)

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Review Business

Value co-creation in firm sponsored online communities What enables, constrains, and shapes value

Diah Priharsari et al.

INTERNET RESEARCH (2020)

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Article Computer Science, Information Systems

The Gender Bias Tug-of-War in a Co-creation Community: Core-Periphery Tension on Wikipedia

Amber G. Young et al.

JOURNAL OF MANAGEMENT INFORMATION SYSTEMS (2020)

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Article Business

Shifting Arrays of a Kaleidoscope: The Orchestration of Relational Value Cocreation in Service Systems

Carol Kelleher et al.

JOURNAL OF SERVICE RESEARCH (2020)

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Article Computer Science, Information Systems

Value Cocreation for Service Innovation: Examining the Relationships between Service Innovativeness, Customer Participation, and Mobile App Performance

Hua (Jonathan) Ye et al.

JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS (2020)

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Article Computer Science, Information Systems

Synthesizing and Integrating Research on IT-Based Value Cocreation: A Meta-Analysis

Markus Mandrella et al.

JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS (2020)

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Article Business

Antecedents and consequences of virtual customer co-creation behaviours

Marta Frasquet-Deltoro et al.

INTERNET RESEARCH (2019)

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Article Computer Science, Information Systems

Effectiveness of IT Service Management Capability: Value Co-Creation and Value Facilitation Mechanisms

Till J. Winkler et al.

JOURNAL OF MANAGEMENT INFORMATION SYSTEMS (2019)

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Article Computer Science, Information Systems

Monetary Incentive and Stock Opinions on Social Media

Hailiang Chen et al.

JOURNAL OF MANAGEMENT INFORMATION SYSTEMS (2019)

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Article Business

The rise of smart consumers: role of smart servicescape and smart consumer experience co-creation

Sanjit K. Roy et al.

JOURNAL OF MARKETING MANAGEMENT (2019)

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Article Business

Successfully Communicating a Cocreated Innovation

Helen Si Wang et al.

JOURNAL OF MARKETING (2019)

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Article Business

S-D logic-informed customer engagement: integrative framework, revised fundamental propositions, and application to CRM

Linda D. Hollebeek et al.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2019)

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Review Business

Value co-creation and social media A systematic literature review using citation and thematic analysis

Yasir Rashid et al.

EUROPEAN BUSINESS REVIEW (2019)

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Article Business

The Score Is Not the Music: Integrating Experience and Practice Perspectives on Value Co-Creation in Collective Consumption Contexts

Carol Kelleher et al.

JOURNAL OF SERVICE RESEARCH (2019)

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Article Business

Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects

Thomas P. Novak et al.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2019)

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Article Computer Science, Artificial Intelligence

Leveraging deep learning with LDA-based text analytics to detect automobile insurance fraud

Yibo Wang et al.

DECISION SUPPORT SYSTEMS (2018)

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Review Business

Topic analysis of online reviews for two competitive products using latent Dirichlet allocation

Wenxin Wang et al.

ELECTRONIC COMMERCE RESEARCH AND APPLICATIONS (2018)

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Article Business

Co-viewing Experience in Video Websites: The Effect of Social Presence on E-Loyalty

Jiaming Fang et al.

INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE (2018)

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Article Business

Construction and validation of the customer social participation in brand communities scale

Shampy Kamboj et al.

INTERNET RESEARCH (2018)

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Article Computer Science, Information Systems

ENGAGING VOLUNTARY CONTRIBUTIONS IN ONLINE COMMUNITIES: A HIDDEN MARKOV MODEL

Wei Chen et al.

MIS QUARTERLY (2018)

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Article Computer Science, Information Systems

USER SERVICE INNOVATION ON MOBILE PHONE PLATFORMS: INVESTIGATING IMPACTS OF LEAD USERNESS, TOOLKIT SUPPORT, AND DESIGN AUTONOMY

Hua (Jonathan) Ye et al.

MIS QUARTERLY (2018)

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Article Computer Science, Information Systems

Assessing value creation in digital innovation ecosystems: A Social Media Analytics approach

Yuliani Suseno et al.

JOURNAL OF STRATEGIC INFORMATION SYSTEMS (2018)

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Article Computer Science, Information Systems

Active Community Participation and Crowdworking Turnover: A Longitudinal Model and Empirical Test of Three Mechanisms

Xiao Ma et al.

JOURNAL OF MANAGEMENT INFORMATION SYSTEMS (2018)

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Article Business

Archetypes of Service Innovation: Implications for Value Cocreation

Anu Helkkula et al.

JOURNAL OF SERVICE RESEARCH (2018)

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Article Business

Artificial Intelligence in Service

Ming-Hui Huang et al.

JOURNAL OF SERVICE RESEARCH (2018)

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Article Business

Data-Driven Understanding of Smart Service Systems Through Text Mining

Chiehyeon Lim et al.

SERVICE SCIENCE (2018)

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Article Computer Science, Information Systems

Differential Innovativeness Outcomes of User and Employee Participation in an Online User Innovation Community

Jie (Kevin) Yan et al.

JOURNAL OF MANAGEMENT INFORMATION SYSTEMS (2018)

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Article Business

Offerings as Digitalized Interactive Platforms: A Conceptual Framework and Implications

Venkat Ramaswamy et al.

JOURNAL OF MARKETING (2018)

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Article Environmental Studies

Co-created value: Multidimensional scale and nomological network

James A. Busser et al.

TOURISM MANAGEMENT (2018)

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Article Business

Consumer and Object Experience in the Internet of Things: An Assemblage Theory Approach

Donna L. Hoffman et al.

JOURNAL OF CONSUMER RESEARCH (2018)

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Article Computer Science, Information Systems

The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention

Anne Scherer et al.

MIS QUARTERLY (2017)

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Article Computer Science, Information Systems

Service Innovation: A Service-Dominant Logic Perspective

Robert F. Lusch et al.

MIS QUARTERLY (2017)

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Article Computer Science, Software Engineering

Value Co-Creation Through Multiple Shopping Channels: The Interconnections with Social Exclusion and Well-Being

Charles Dennis et al.

INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE (2017)

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Review Business

The Engagement Process During Value Co-Creation: Gamification in New Product-Development Platforms

Thomas Leclercq et al.

INTERNATIONAL JOURNAL OF ELECTRONIC COMMERCE (2017)

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Article Computer Science, Information Systems

Leveraging Customer Involvement for Fueling Innovation: The Role of Relational and Analytical Information Processing Capabilities

Terence J. V. Saldanha et al.

MIS QUARTERLY (2017)

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Article Computer Science, Information Systems

Grounded Theory Methodology in Information Systems Research

Manuel Wiesche et al.

MIS QUARTERLY (2017)

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Article Computer Science, Information Systems

Social Media Affordances for Connective Action: An Examination of Microblogging Use During the Gulf of Mexico Oil Spill

Emmanuelle Vaast et al.

MIS QUARTERLY (2017)

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Article Computer Science, Information Systems

Co-Creation in Virtual Worlds: The Design of the User Experience

Kohler et al.

MIS QUARTERLY (2017)

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Article Computer Science, Information Systems

Bridging the Qualitative-Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems

Viswanath Venkatesh et al.

MIS QUARTERLY (2017)

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Article Business

The Evolution and Prospects of Service-Dominant Logic: An Investigation of Past, Present, and Future Research

Ralf Wilden et al.

JOURNAL OF SERVICE RESEARCH (2017)

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Article Business

Customer participation in services: domain, scope, and boundaries

Beibei Dong et al.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2017)

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Article Information Science & Library Science

Governance Practices in Platform Ecosystems: Navigating Tensions Between Cocreated Value and Governance Costs

Thomas L. Huber et al.

INFORMATION SYSTEMS RESEARCH (2017)

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Article Computer Science, Information Systems

Value co-creation between firms and customers: The role of big data-based cooperative assets

Kang Xie et al.

INFORMATION & MANAGEMENT (2016)

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Article Computer Science, Information Systems

Mobile environments and innovation co-creation processes & ecosystems

Tracey Y. T. Wong et al.

INFORMATION & MANAGEMENT (2016)

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Article Business

Value co-creation: concept and measurement

Kumar Rakesh Ranjan et al.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2016)

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Article Business

Value co-creation: Concept and contexts of application and study

Helena Alves et al.

JOURNAL OF BUSINESS RESEARCH (2016)

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Article Business

Institutions and axioms: an extension and update of service-dominant logic

Stephen L. Vargo et al.

JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2016)

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