Social Distance, Ethics, and Engagement with Social Networks: How Do They Interact?

Social distance often motivates consumers to increase their interactions through social networking sites. This study identifies antecedents of consumer brand usage and brand connection of SNSs, under the influence of consumer perceived ethics (CPE), during the COVID pandemic and afterward (N = 308). The proposed model was tested using partial least squares-structural equation modeling with AMOS 23. In both periods, this study shows CPE consistently affects consumer engagement and involvement. The results demonstrate that in social isolation, affective engagement has higher relevance to driving Self-Brand Connection (SBC) among consumers and SNSs. On the other hand, CPE was demonstrated to provide consistent and significant effects in both periods, showing its stable capacity to impact brand involvement, engagement, use, and self-connection. In the context of the pandemic, this study demonstrates the consistent effects of CPE and other impacts of Consumer Brand Engagement (CBE) on brand usage and self-connection of SNSs.

Automated summary

This study examines the impact of consumer perceived ethics on consumer brand usage and brand connection of social networking sites during and after the COVID pandemic. The results show that affective engagement has higher relevance to driving self-brand connection among consumers in social isolation, and consumer perceived ethics consistently affects consumer engagement and involvement.